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- Tasks: Support and maintain NEC Public Safety solutions for the Maritime and Coastguard Agency.
- Company: Join NEC Software Solutions, a leader in public safety technology.
- Benefits: 25 days holiday, life assurance, pension plan, and flexible benefits.
- Why this job: Make a difference in public safety while developing your technical skills.
- Qualifications: Proficient in Microsoft applications with strong customer service and troubleshooting skills.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Fareham (Hampshire)
Working Pattern: 2 x days (07:00 – 19:15), 2 x nights (19:00 – 07:15), followed by 4 days off. This is a 24/7/365 shift rotation with no flexibility for standard office hours.
Purpose of the Role: This role is part of a dedicated team supporting and maintaining NEC Public Safety solutions, primarily for the Maritime and Coastguard Agency (MCA), while also providing support for other customers as required. The Support Consultant will deliver application and systems support, incident triage, resolution, and proactive maintenance. While the role is primarily based in Fareham, occasional travel to other customer sites may be required.
Security Clearance: You must have the ability to obtain and maintain NPPV3 and SC clearance.
Key Duties & Responsibilities:
- Incident investigation, resolution, and ownership.
- Fault finding and troubleshooting NEC Public Safety’s DSX & Vision product suite at both hardware and software levels.
- Liaising with 3rd line development teams and 3rd party providers.
- Providing technical support to end users and internal teams.
- Performing regular software updates and upgrades either remotely or at customer sites.
- Carry out/manage/own technical changes (RFCs) in line with ITIL processes.
- Assist with Problem Management and Change processes.
- Create, review, and update engineering documentation (workplans, instructions, technical guides).
- Monitor incidents/service requests in accordance with ISO20000-1 processes.
- Ensure incidents are resolved to customer satisfaction and escalate where necessary.
- Maintain accurate records and case notes in support tools.
- Adhere to all company procedures and corporate policies.
Additional Information:
- This is a site-based role in Fareham, with occasional remote work for specific tasks.
- Occasional travel to other customer sites may be required.
- Strong communication skills.
- Ability to prioritise and plan workload.
- Self-motivated and able to work independently or as part of a team.
- Problem-solving mentality.
Essential Qualifications & Experience:
- Proficiency in Microsoft Business Applications (Excel, Word, Outlook).
- Excellent customer service skills.
- Strong troubleshooting and problem-solving experience.
Desirable Qualifications & Experience:
- Microsoft Certification in a related discipline.
- ITIL accreditation.
- Experience with Microsoft Windows 10 and Windows Server up to 2016.
- Working knowledge of MSSQL applications, with ability to construct queries and analyse results.
- Practical experience in TCP/IP network support.
Skills & Attributes:
- Strong communication skills.
- Ability to prioritise and plan workload.
- Self-motivated and able to work independently or as part of a team.
- Problem-solving mentality.
We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following: 25 days paid holiday with the option to buy/sell (FTE), 4 x basic salary life assurance cover (with the option to increase cover at an additional cost), a Group Pension Plan, and a selection of flexible benefits to suit your individual needs.
Support Consultant in Fareham employer: NEC
Contact Detail:
NEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Consultant in Fareham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to support consultancy. Think about how you'd troubleshoot specific issues or handle customer queries, and be ready to share your thought process.
✨Tip Number 3
Showcase your skills! If you’ve got experience with NEC Public Safety solutions or similar tech, make sure to highlight that in conversations. Bring examples of your problem-solving successes to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Support Consultant in Fareham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Consultant role. Highlight your experience with NEC Public Safety solutions and any relevant troubleshooting skills. We want to see how you fit into our team!
Show Off Your Skills: Don’t hold back on showcasing your technical skills, especially with Microsoft Business Applications and problem-solving abilities. We love seeing candidates who can demonstrate their expertise in these areas!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NEC
✨Know Your Stuff
Make sure you brush up on NEC Public Safety solutions, especially the DSX & Vision product suite. Familiarise yourself with common troubleshooting techniques and be ready to discuss your past experiences in incident resolution and fault finding.
✨Show Off Your Communication Skills
As a Support Consultant, you'll need to liaise with various teams and customers. Practice explaining technical concepts in simple terms, and be prepared to demonstrate how you've effectively communicated in previous roles.
✨Demonstrate Your Problem-Solving Mindset
Prepare examples of how you've tackled complex issues in the past. Think about specific incidents where you took ownership and resolved problems, and be ready to walk through your thought process during the interview.
✨Get Familiar with ITIL Processes
Since this role involves managing technical changes and adhering to ITIL processes, it’s a good idea to review these frameworks. Be ready to discuss how you've applied ITIL principles in your previous work or how you would approach them in this role.
