Change, Configuration & Release Analyst in Chippenham

Overview

Job Description

Join our IT Service Delivery Department at NECSWS as an Change Configuration and Release Analyst. Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers.

This role is working on a hybrid basis from Chippenham.

You’ll work on the Change, Config & Release Team, managing the lifecycle of changes to internal and external IT systems from planned to emergency. Your role is to assess risks, coordinate stakeholders, and ensure smooth implementation while promoting best practices and continuous improvement.

Key Responsibilities

• Review and validate change requests and impact assessments.
• Host and document change-related calls.
• Coordinate with internal teams and external departments.
• Track and manage changes through their lifecycle.
• Conduct release analysis to assess readiness, dependencies, and risk before deployment.
• Provide guidance, training, and process improvements.

Qualifications

Skills & Experience :

Essential :

• Strong stakeholder engagement and customer-facing experience.
• Proficiency in Microsoft Excel (data analysis desirable).
• Eligible for UK Security Clearance and NPPV3

Desirable :

• Experience in release analysis and / or change analysis, including evaluating release scope, risk, and impact.
• Knowledge of ITIL methodology and Service Delivery processes.
• ITIL v4 Certified

Additional Information

We pride ourselves in offering an excellent benefits package, including an above-average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following :

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy / sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of
• A selection of flexible benefits to suit your individual needs