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For Companies At a Glance
- Tasks: Provide 2nd line support to customers and resolve their queries.
- Company: Join NEC Software Solutions, a caring employer with great benefits.
- Benefits: Private medical cover, 25 days holiday, and flexible benefits.
- Why this job: Help people while developing your skills in a supportive environment.
- Qualifications: Self-motivated, organised, and good communication skills required.
- Other info: Enjoy excellent career growth and a fantastic team culture.
The predicted salary is between 28800 - 43200 £ per year.
Main responsibilities
- To provide 2nd line support to customers using our applications.
- Deal directly with customers both electronically and on the phone.
- Provide 2nd level investigation support and resolution for customer queries and incidents.
- Account management.
- Keep detailed records of customer interactions and investigations.
- Monitor application system and security alerts.
- Use guides to recreate customer reported issues.
- Work across teams within the business.
- Support during the roll-out of applications.
Qualifications
- Self-motivated and persistent with a desire to learn.
- Organised and able to demonstrate a logical and methodical approach.
- Enjoys helping people.
- A good level of computer literacy.
- Good oral and written communication skills.
- Exhibit empathy and patience during interactions with customers.
- Ability to work independently and as part of a team.
Additional Information
- We are proud of the benefits we offer employees of NEC Software Solutions.
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions.
- A fantastic selection of flexible benefits to suit your individual needs.
- We are an employer who cares, we have an invaluable employee assistance programme which can help in every area of your life.
2nd Line Support Consultant employer: NEC
Contact Detail:
NEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Consultant
✨Tip Number 1
Get to know the company and its products inside out. When you’re chatting with potential employers, show off your knowledge about their applications and how they help customers. This will make you stand out as someone who’s genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing directly with customers, it’s crucial to demonstrate your ability to explain technical issues clearly and patiently. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills. During interviews, share examples of how you've tackled customer queries or incidents in the past. This will highlight your logical approach and persistence, which are key for a 2nd Line Support Consultant.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Let’s get you on board!
We think you need these skills to ace 2nd Line Support Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the 2nd Line Support Consultant role. Highlight your relevant experience and skills that match the job description, like your ability to provide excellent customer support and your technical know-how.
Show Off Your Communication Skills: Since good oral and written communication is key for this role, ensure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Demonstrate Your Problem-Solving Skills: In your application, share examples of how you've tackled customer queries or technical issues in the past. This will show us that you have the logical and methodical approach we’re looking for in a candidate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at NEC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a 2nd Line Support Consultant. Familiarise yourself with common customer queries and incidents, as well as the applications you'll be supporting. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves direct interaction with customers, it's crucial to showcase your oral and written communication skills. Practice explaining technical issues in simple terms, and be ready to exhibit empathy and patience during your responses. Consider role-playing with a friend to simulate customer interactions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you had to investigate a problem methodically or work with a team to find a solution. Highlighting these experiences will demonstrate your ability to handle the challenges of the role effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for monitoring application systems, or how they support employees' professional development. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
