At a Glance
- Tasks: Provide first-line IT support, log incidents, and manage emails for timely resolutions.
- Company: Join NEC Software Solutions, a leader in IT services based in Hartlepool.
- Benefits: Flexible working hours, collaborative team environment, and opportunities for growth.
- Other info: UK Security Clearance eligibility preferred; thrive in a dynamic, detail-oriented role.
- Why this job: Kickstart your IT career while making a real difference in customer support.
- Qualifications: Strong customer service skills and proficiency in MS Office required.
The predicted salary is between 25000 - 35000 £ per year.
NEC Software Solutions in Hartlepool is seeking a proactive 1st line IT support specialist.
You will log incidents in the ITSM tool, manage emails, and ensure timely resolution to meet service targets.
Strong customer service and MS Office proficiency are essential for success in a busy desk.
We value flexible, detail‑oriented individuals who can work collaboratively, follow procedures, and contribute to team performance.
UK Security Clearance eligibility is required or preferred.
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24/7 IT Service Desk Analyst — First-Line Support employer: NEC
NEC Software Solutions is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation across teams in the UK and India. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, all while working on impactful projects within the public sector. Our commitment to high-quality software delivery ensures that you will be part of a team that values excellence and continuous improvement.
