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- Tasks: Be the first point of contact for applicants and process financial assistance applications.
- Company: Join NEC Software Solutions, a global tech leader making a real impact in public services.
- Benefits: Enjoy 25 days paid holiday, private medical cover, and access to LinkedIn Learning courses.
- Why this job: Make a difference by helping those in financial hardship while working in a supportive team environment.
- Qualifications: Must be a conversational Welsh speaker with a right to work in the UK.
- Other info: We value diversity and are committed to an inclusive hiring process.
The predicted salary is between 24000 - 36000 £ per year.
Come join us and make a difference in the world!
Discover more at
Job Description
Location: Wrexham, UK
Full time 37.5 hours a week
Service details:
- NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.
- The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.
- Our core function is to verify and resolve grant applications against set criteria
- We help customers over the phone, online and by email.
The Role
We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.
- Process emergency payments and individual assistance grant applications.
- Managing and processing data in a fast-paced office environment.
- Accurate data recording.
- Liaise with applicants to process information into the DAF solution.
- Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
- To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
- Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls. In both English and Welsh
- Work as part of the team in achieving targets set by the Service Manager.
- Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
- Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
- Act as a key deliverer of the DAF contract.
Qualifications
Welsh Language speaker – Conversional level.
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- A Full UK Driving License.
- All offers are subject to satisfactory vetting, financial probity check, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required along with further vetting checks like SC and NPPV3
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way
Welsh Speaking Customer Service Advisor employer: NEC Software Solutions
Contact Detail:
NEC Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service Advisor
✨Tip Number 1
Make sure to brush up on your Welsh language skills, especially conversational phrases. Since this role requires you to communicate effectively in both Welsh and English, being fluent will give you a significant advantage.
✨Tip Number 2
Familiarize yourself with the Discretionary Assistance Fund (DAF) and its criteria. Understanding the legislation and processes involved will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 3
Practice handling customer inquiries in a professional manner. Role-playing common scenarios can help you feel more prepared to deal with clients' needs and demonstrate your problem-solving skills.
✨Tip Number 4
Research NEC Software Solutions and their impact on public services. Being knowledgeable about the company’s mission and values will allow you to align your answers with what they are looking for in a candidate.
We think you need these skills to ace Welsh Speaking Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Welsh Speaking Customer Service Advisor. Familiarize yourself with the Discretionary Assistance Fund (DAF) and the types of support provided.
Highlight Language Skills: Since this role requires conversational Welsh, emphasize your language skills in your CV and cover letter. Provide examples of how you've used Welsh in previous roles or experiences.
Showcase Customer Service Experience: Detail your previous customer service experience, especially in fast-paced environments. Use specific examples to demonstrate your ability to handle inquiries professionally and efficiently.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Use keywords from the listing, such as 'eligibility checks', 'data processing', and 'customer charter', to show that you are a perfect fit for the position.
How to prepare for a job interview at NEC Software Solutions
✨Brush Up on Your Welsh
Since this role requires conversational Welsh, make sure to practice speaking and understanding the language. Prepare to demonstrate your Welsh skills during the interview, as it will be a key part of your communication with clients.
✨Understand the DAF Process
Familiarize yourself with the Discretionary Assistance Fund (DAF) and its criteria. Knowing how the fund operates and the types of assistance provided will show your commitment and readiness to help clients effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Emphasize your capacity to handle inquiries professionally and positively, as this role involves direct interaction with clients.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage data in a fast-paced environment. Think about how you would handle various situations related to grant applications and client interactions.
