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- Tasks: Assist customers with financial aid applications via phone, online, and email.
- Company: Join NEC Software Solutions, a global tech leader making a real impact in public services.
- Benefits: Enjoy private medical cover, 25 days holiday, and access to LinkedIn Learning courses.
- Why this job: Be part of a team that supports individuals in financial hardship and makes a difference daily.
- Qualifications: Welsh language speaker at a conversational level; right to work in the UK required.
- Other info: Flexible benefits and an inclusive workplace culture await you!
The predicted salary is between 24000 - 36000 £ per year.
Location: Wrexham, UK
Full time 37.5 hours a week
Service details: NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government. The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship. Our core function is to verify and resolve grant applications against set criteria. We help customers over the phone, online and by email.
The Role:
- Support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications.
- Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.
- Process emergency payments and individual assistance grant applications.
- Manage and process data in a fast-paced office environment.
- Accurate data recording.
- Liaise with applicants to process information into the DAF solution.
- Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
- Understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
- Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls in both English and Welsh.
- Work as part of the team in achieving targets set by the Service Manager.
- Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
- Respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
- Act as a key deliverer of the DAF contract.
Qualifications:
- Welsh Language speaker - Conversational level.
Additional Information:
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects.
OTHER INFORMATION:
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- A Full UK Driving License.
- All offers are subject to satisfactory vetting, financial probity check, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required along with further vetting checks like SC and NPPV3.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
Welsh Speaking Customer Service Advisor employer: NEC Software Solutions
Contact Detail:
NEC Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Discretionary Assistance Fund (DAF) and its criteria. Understanding the specifics of what the fund offers and the eligibility requirements will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your Welsh language skills, especially conversational phrases relevant to customer service. Being able to communicate fluently in Welsh will set you apart from other candidates and show your commitment to the role.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think about how you would handle difficult customer interactions or process applications under pressure, as these are key aspects of the job.
✨Tip Number 4
Research NEC Software Solutions and their impact on public services. Being knowledgeable about the company’s mission and values will demonstrate your enthusiasm and alignment with their goals during the interview.
We think you need these skills to ace Welsh Speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Your Welsh Language Skills: Since the role requires a conversational level of Welsh, make sure to emphasise your language skills in your CV and cover letter. Provide specific examples of how you've used Welsh in previous roles or experiences.
Tailor Your CV: Customise your CV to reflect the key responsibilities mentioned in the job description. Focus on your experience in customer service, data management, and any relevant qualifications that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your enthusiasm for the position but also demonstrates your understanding of the Discretionary Assistance Fund and its importance. Mention how your skills can contribute to the team's success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at NEC Software Solutions
✨Brush Up on Your Welsh
Since this role requires conversational Welsh, make sure you're comfortable speaking it. Practise common phrases and responses that might come up during the interview, especially those related to customer service.
✨Understand the DAF Process
Familiarise yourself with the Discretionary Assistance Fund (DAF) and its purpose. Knowing how the fund operates and the types of assistance provided will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to communicate clearly and professionally, both in English and Welsh.
✨Demonstrate Team Spirit
This role involves working as part of a team to achieve targets. Be ready to discuss how you've collaborated with others in previous jobs and how you can contribute positively to the team dynamic at NEC Software Solutions.
