NECSWS in London is seeking a Service Delivery Manager responsible for service operation and day-to-day management and delivery of contracted services to the client account, acting as the single point of contact for service delivery escalations.
You will oversee ITIL/SIAM transitions, maintain SLAs, manage relationships at senior level, line manage staff, and drive Service Improvement Plans, with DBS clearance and UK public sector experience preferred.
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Senior Service Delivery Manager - ITIL/SIAM & Client Success employer: NEC Software Solutions
NEC Software Solutions is an exceptional employer that prioritises inclusivity and impact in its work culture. With a strong focus on employee growth, you will have the opportunity to mentor colleagues and shape practice standards while working remotely in a collaborative environment. The company fosters a balance of autonomy and leadership, making it an ideal place for those looking to make meaningful contributions to service design.
