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- Tasks: Manage and monitor Housing SaaS platforms, ensuring smooth operations and support.
- Company: Join NEC Software Solutions, a global tech leader making a real impact in public services.
- Benefits: Enjoy flexible working, private medical cover, generous holiday, and a strong pension plan.
- Why this job: Be part of a mission-driven team that enhances public services and makes a difference daily.
- Qualifications: Experience in SaaS delivery, strong communication skills, and a knack for relationship management required.
- Other info: We value diversity and inclusivity; all backgrounds are welcome to apply.
The predicted salary is between 36000 - 60000 £ per year.
Come join us and make a difference in the world! We are currently on the lookout for a Delivery Manager to support our Housing SaaS Platforms. The individual in this role will have responsibility for the availability of our platforms – including NEC Mobile, NEC Scheduler, NEC Repairs and NEC Engage.
The responsibilities for this role will include:
- Monitoring: Ensuring adequate monitoring and alerting across the Housing SaaS platforms – this will include Postgres, Networks, Patroni and Servers.
- Planned Maintenance: Maintaining patching upgrades for Servers and Patroni within the Housing Platform, maintaining Certification and planning any new hardware changes.
- Support: Acting as the point of contact between housing and CST (Central Services Technology) when an issue is raised, coordinating technical resources, establishing a prescription check, and working closely with the application team to find the sources of issues.
- Service Meetings: Running regular service meetings for products and functions with stakeholders like Project Managers, Product, Developers, CST, Architects and Consultants, documenting and driving forward actions.
Main Responsibilities:
- Publishing a daily health check status on the system and analysing the results.
- Ensuring action is taken against any trend analysis.
- Arranging STO and Emergency CR as required from the monitoring analysis.
- Being aware of all CST changes that could impact our services and mitigating against these changes.
Qualifications:
- Proven experience in a similar role, monitoring and managing the delivery of SaaS Products for Housing or wider Public Services.
- A demonstrable technical understanding across SaaS Products within Housing and an understanding of how the systems are used by customers.
- Proven Relationship Management experience, with a capability to be the “go-to” person for customers and internal staff.
- Working level understanding of ITIL and an ability to coordinate and work collaboratively with the teams within these principles.
- Extremely strong communication skills, with a proven ability to triage, coordinate and manage communications with customers and internal staff.
- Able to demonstrate sound commercial understanding, with the ability to listen, influence, negotiate and make decisions.
- Experience with understanding Housing SaaS Platform Analytics and using these to inform the design and delivery of Service Improvement Plans.
Additional Information:
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit your individual needs.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
SaaS Delivery Manager - Housing (United Kingdom) employer: NEC Software Solutions
Contact Detail:
NEC Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Delivery Manager - Housing (United Kingdom)
✨Tip Number 1
Familiarise yourself with the specific Housing SaaS platforms mentioned in the job description, such as NEC Mobile and NEC Scheduler. Understanding their functionalities and how they serve customers will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the housing and public sector SaaS space. Attend relevant webinars or local meetups to connect with others who may have insights or even referrals for the role.
✨Tip Number 3
Brush up on your ITIL knowledge, especially around Change, Problem, and Major Incident Management. Being able to discuss these concepts fluently will demonstrate your readiness to manage service delivery effectively.
✨Tip Number 4
Prepare to showcase your relationship management skills. Think of examples where you've successfully coordinated between teams or resolved customer issues, as this will be crucial in the Delivery Manager role.
We think you need these skills to ace SaaS Delivery Manager - Housing (United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS delivery management, particularly within housing or public sector platforms. Use specific examples that demonstrate your skills in monitoring, maintenance, and support.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the responsibilities outlined in the job description. Emphasise your relationship management skills and technical understanding of SaaS products, showcasing how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly list your skills related to ITIL principles, communication, and problem-solving. Provide examples of how you've successfully managed service meetings and coordinated with various stakeholders.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in service delivery or successful project completions. This will help demonstrate your capability and impact in previous roles.
How to prepare for a job interview at NEC Software Solutions
✨Understand the SaaS Landscape
Make sure you have a solid grasp of SaaS delivery, especially in the context of housing management software. Familiarise yourself with the specific platforms mentioned in the job description, such as NEC Mobile and NEC Scheduler, so you can discuss their functionalities and benefits during the interview.
✨Showcase Your Monitoring Skills
Be prepared to talk about your experience with monitoring and alerting systems. Highlight any tools or methodologies you've used to ensure platform availability and how you've handled incidents in the past. This will demonstrate your technical understanding and readiness for the role.
✨Emphasise Communication and Relationship Management
Since this role involves liaising with various stakeholders, it's crucial to showcase your communication skills. Prepare examples of how you've successfully managed relationships with both customers and internal teams, particularly in high-pressure situations.
✨Prepare for Service Meeting Scenarios
Think about how you would run service meetings and document actions. Be ready to discuss your approach to planning server capacity increases and infrastructure upgrades, as well as how you would report results to stakeholders. This will show that you understand the collaborative nature of the role.
