At a Glance
- Tasks: Assist in processing Housing and Council tax changes while delivering excellent customer service.
- Company: Join NEC Software Solutions, a diverse and inclusive employer.
- Benefits: Enjoy private medical cover, 25 days holiday, and access to LinkedIn Learning.
- Other info: Work in a supportive environment with opportunities for cross-skilling.
- Why this job: Kickstart your career with skill development and clear progression opportunities.
- Qualifications: Strong problem-solving skills and good communication are essential.
The predicted salary is between 22000 - 26000 £ per year.
Working within the busy area of the Revenues & Benefits department you will be involved in processing and telephony of all Housing / Council tax changes, following the procedures given and working to KPI’s with excellent accuracy at all times.
The role is based in the Hartlepool office and is not suitable for remote work.
Main Responsibilities- To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
- Meet the standards or deadlines required whilst performing all duties with minimum support.
- Complete high levels of workload consistently in line with the Right Time Indicator, the Right Benefit Indicator and Subsidy regulations.
- Coaching and mentoring junior staff/colleagues.
- Share best practice with colleagues and lead update sessions to wider team.
- Keep own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training sessions to improve wider team skills.
- Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements.
- Regularly exceed minimum contractual standards for productivity/accuracy.
- Proven problem solving skills.
- Good customer service and communication skills.
- Working knowledge of Housing Benefits / Council Tax.
- Delivers under pressure with a flexible approach to work.
- IT competent.
- Self‑motivated.
NEC are committed to developing and expanding the skill and knowledge sets of all colleagues. Candidates may cross‑skill in at least one additional service within the processing centre, for example by undertaking additional training in the Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
Progression Path- Revenues and Benefits officer
- Revenues and Benefits senior
- Revenues and Benefits Service Manager
- Senior Operational Management Roles
- Private Medical Cover funded by NEC for employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell (FTE).
- 4× basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with substantial employer contributions up to a maximum of 8.5 %.
- A selection of flexible benefits to suit your individual needs.
- Free access to LinkedIn Learning, with over 15 000 courses covering a wide breadth of subjects.
Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Revenues and Benefits Assessors - Trainee employer: NEC Software Solutions
NEC Software Solutions is an exceptional employer located in Hartlepool, offering a supportive work culture that prioritises employee development and progression. With comprehensive benefits including private medical cover, generous holiday allowances, and access to extensive training resources, employees are empowered to grow their skills and advance their careers within the Revenues & Benefits department. The company fosters a collaborative environment where staff can share best practices and contribute to continuous improvement, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues and Benefits Assessors - Trainee
✨Tip Number 1
Get to know the company! Research NEC Software Solutions and their Revenues & Benefits department. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing directly with customers, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend or family member to build confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you've tackled challenges effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at NEC. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Revenues and Benefits Assessors - Trainee
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Revenues and Benefits Assessor. Use keywords from the job description to show we’re on the same page!
Show Off Your Customer Service Skills:Since this role involves direct customer interaction, don’t forget to showcase your excellent communication and problem-solving skills. Share examples that demonstrate how you’ve provided great service in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your potential quickly!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NEC Software Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing Benefits and Council Tax. Familiarise yourself with the key processes and regulations, as well as any recent changes in legislation. This will show that you're proactive and genuinely interested in the role.
✨Customer Service is Key
Since you'll be dealing directly with customers, practice your communication skills. Think about how you would handle different customer scenarios, especially under pressure. Demonstrating excellent customer service during the interview can set you apart from other candidates.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles or situations. Highlight your ability to think on your feet and come up with effective solutions, as this is crucial for the Revenues & Benefits Assessor role.
✨Be Ready to Discuss Teamwork
This role involves coaching and mentoring junior staff, so be prepared to talk about your experience working in teams. Share examples of how you've contributed to team success and how you can help foster a positive environment in the office.
