At a Glance
- Tasks: Join our Revenues & Benefits team to process housing and council tax changes with accuracy.
- Company: NEC Software Solutions is a global tech leader making a real difference in public services.
- Benefits: Enjoy flexible working, private medical cover, 25 days holiday, and access to LinkedIn Learning.
- Other info: We welcome applications from all communities and offer reasonable adjustments during recruitment.
- Why this job: Make an impact while developing your skills in a supportive and inclusive environment.
- Qualifications: Strong problem-solving, customer service skills, and knowledge of housing benefits are essential.
The predicted salary is between 30000 - 42000 € per year.
Come join us and make a difference in the world!
Discover more at www.necsws.com
NO AGENCIES PLEASE
Job Description
Location: We happy for candidates shortlisted to work from in a hyrbid environment from any of the NECSWS offices across the UK if they live 25miles from an office location. If your location is beyond 25miles from an office, your work location would be homebased.
Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, RTI cases and new claims following the procedures given and working to KPI’s with excellent accuracy at all times.
Main Responsibilities
- To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
- Meet the standards or deadlines required whilst performing all duties with Minimum support
- Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations
- Coaching and mentoring junior staff/Colleagues
- Shares best practice with colleagues and lead update sessions to wider team
- Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills
- Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements
- Regularly exceeds minimum contractual standards for productivity/accuracy
Qualifications
Skills Required
● Proven problem solving skills
● Good customer service and communication skills
● Working knowledge of Housing Benefits / Council Tax
● Delivers under pressure with a flexible approach to work
● IT competent
● Self-motivated
Skill development and progression –
Skills:-
NEC SWS are committed to developing and expanding the skill and knowledge sets of all of our colleagues. We aim to cross skill in at least one additional service within our processing centre. For example as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, i.e. Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
Progression:-
NEC SWS actively seeks to progress our colleagues internally. The vast majority of our current management team have progressed to their current roles, having come to NEC as Revenues and Benefits Officers.
Career progressions within our Revenue and benefits processing department:-
❏ Revenues and Benefits officer >
❏ Revenues and Benefits Senior >
❏ Revenues and Benefits Service Manager>
❏ Senior Operational Management Roles>
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
Revenues and Benefits Assessors employer: NEC Software Solutions
At NEC Software Solutions, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a comprehensive benefits package, including private medical cover, generous holiday allowances, and access to over 15,000 LinkedIn Learning courses, we empower our team to excel in their roles while making a meaningful impact on public services across the UK. Join us in a hybrid working environment where your contributions truly matter, and experience a career path that encourages progression within our dynamic Revenues & Benefits department.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues and Benefits Assessors
✨Tip Number 1
Familiarise yourself with the specific processes and regulations related to Housing Benefits and Council Tax. Understanding these areas will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully handled customer queries or resolved issues in previous roles. This will highlight your ability to deliver excellent customer service under pressure.
✨Tip Number 3
Network with current or former employees of NEC Software Solutions on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Be prepared to discuss your willingness to engage in continuous learning and skill development. Mention any relevant training or courses you've completed that align with the role, as this shows your motivation to grow within the company.
We think you need these skills to ace Revenues and Benefits Assessors
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and knowledge of Housing Benefits or Council Tax. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to meet KPIs and deliver excellent customer service.
Showcase Your Skills:Clearly outline your IT competence and any relevant training or certifications you have. If you have experience coaching or mentoring others, be sure to include that as it aligns with the responsibilities of the role.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at NEC Software Solutions
✨Know Your Stuff
Make sure you have a solid understanding of Housing Benefits and Council Tax. Brush up on relevant regulations and procedures, as this will show your commitment and expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this role heavily relies on direct customer interaction.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems or improved processes. Highlighting your problem-solving skills will be crucial, especially since the role involves processing various claims and changes.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to work under pressure and meet deadlines. Practise responding to these types of questions, focusing on your flexibility and self-motivation in challenging situations.
