Overview
In this role you resolve incidents for the CONNECT Police software within a mature 2nd line support team. You will investigate complex application issues, reproduce defects in test environments, and document workarounds while adhering to SLAs and ITIL-aligned processes. You collaborate with NEC teams and third parties and participate in an on-call rota. This is a hands-on position within a technically strong team focused on reliable software support for a critical domain.
Pay / Benefits
- above average pension
- Private Medical Cover
- 25 days holiday
- life assurance
- Group Pension Plan
- flexible benefits
Responsibilities
- Provide software application support
- Investigate and resolve complex application incidents
- Reproduce defect scenarios in internal test environments
- Identify and document workarounds
- Operate within contractual SLAs
- Follow ITIL-aligned support processes
- Collaborate with NEC teams and third parties
- Participate in Out of Hours on-call rota
Key requirements
- Experience with complex bespoke software applications in support, development, or QA
- Experience in a structured, process-driven environment
- Experience using an IT Service Management tool
- ITIL Foundation certificate
- Experience investigating data-related issues in relational databases
- Ability to generate and manipulate SQL scripts
- Ability to check logs and restart services on Windows and UNIX Solaris
- Understanding of software development within ISO 9001/ISO 20000 environments
- Exposure to Windows Servers, UNIX Solaris, Java, Ensemble, .NET, SQL, Oracle, jetnexus, Javascript, HTML, Active MQ
- Self-motivated and persistent
- Analytical and lateral thinking
- Clear communication with technical and non-technical staff
- ITIL
- SQL
- Windows Server
Support Consultant in Nottingham employer: NEC Software Solutions
NEC Software Solutions is an exceptional employer that prioritises inclusivity and impact in its work culture. With a strong focus on employee growth, you will have the opportunity to mentor colleagues and shape practice standards while working remotely in a collaborative environment. The company fosters a balance of autonomy and leadership, making it an ideal place for those looking to make meaningful contributions to service design.
