NEC Software Solutions is seeking a Senior Support Consultant to lead 2nd line application support, diagnose complex incidents, and mentor teammates within a mature ITIL-based environment. You will own major incidents, drive root cause analysis, and collaborate with Development, Infra and Service Management to deliver high-quality customer service.
In this role you will coordinate cross-team investigations, document findings, and support planned maintenance activities.
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Senior Application Support Lead in Nottingham employer: NEC Software Solutions
NEC Software Solutions is an exceptional employer that prioritises inclusivity and impact in its work culture. With a strong focus on employee growth, you will have the opportunity to mentor colleagues and shape practice standards while working remotely in a collaborative environment. The company fosters a balance of autonomy and leadership, making it an ideal place for those looking to make meaningful contributions to service design.
