At a Glance
- Tasks: Support the Sales Order Processing team in resolving customer billing queries and maximising cash collection.
- Company: Join a dynamic company with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy private medical cover, generous holiday, and access to LinkedIn Learning courses.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by ensuring accurate billing and helping the company thrive.
- Qualifications: Experience in Credit Control or Disputes management, with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Working alongside the Sales Order Processing team, you will be supporting Head of SOP & Disputes Management with the resolution of Customer Contractual Billing queries resulting in accurate and timely disputes resolution to help support cash collection activity. Required to keep within an average monthly target, following process & control mechanisms determined in the Order to Billing process.
What you will be doing:
- Work closely with Sales Order Processing, Credit Control, Sales & Delivery teams to ensure queried contractual invoicing is validated, reconciled and resolved quickly to help maximise on cash collection activity.
- Raising required Credit Tasks within SharePoint 365 system, gaining timely Business & Finance approvals.
- Raising accurate Credit Orders & New Orders/Invoices using SAP Finance system, ensuring all relevant & associated SAP orders are updated, particularly where a Supersede or Termination has been progressed.
- Ensure Vision (Invevo) is accurately updated with Credit and/or new SAP Order references and customer contacts at the point the dispute is marked as Collectible. This allows the Credit Control team to actively chase customers to guarantee cash collection.
- Maintain Daily Disputes Dashboard (Power Apps) with accurate status & narrative which ensures accurate detail is always provided to business areas.
- Assist with ad hoc Sales Order Processing tasks as and when required.
Previous experience and skills:
- Previous experience in either a Credit Control or Disputes management role.
- Excellent organisational skills.
- Excellent interpersonal skills.
- Excellent command of the English language.
- Excellent PC skills, Outlook, CRM, Sharepoint 365, MS Excel, and Word.
- SAP Sales Order Processing knowledge is not essential, but is desirable.
Personal skills:
- Thorough & Accurate data entry & verification of own work.
- High Degree of personal organisation.
- Clear & Concise record keeping.
- Demonstrate a high regard for quality & standards ensuring all tasks are completed in a timely manner.
- Excellent Communication Skills.
- Customer Focus.
- High regard for Team Working.
- Flexibility.
- Ability to prioritise workload.
Benefits:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell (FTE).
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit your individual needs.
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
Disputes & Cash Collection Administrator in Manchester employer: NEC Software Solutions
As a Disputes & Cash Collection Administrator at our company, you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. With benefits like private medical cover, generous holiday options, and access to over 15,000 LinkedIn Learning courses, we empower our employees to enhance their skills while ensuring a healthy work-life balance. Join us in a role that not only offers competitive remuneration but also the opportunity to make a meaningful impact on our cash collection processes in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Disputes & Cash Collection Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in sales order processing or credit control. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SAP and SharePoint 365. We all know that showing you understand the tools they'll use is a big plus. Practice common interview questions related to disputes management and cash collection to boost your confidence.
✨Tip Number 3
When you get an interview, don’t just talk about your skills—show them! Bring examples of how you've resolved disputes or improved cash collection in past roles. This will help you stand out as someone who can hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter. Don’t miss out on this opportunity!
We think you need these skills to ace Disputes & Cash Collection Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Disputes & Cash Collection Administrator role. Highlight your experience in Credit Control or Disputes management, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to resolving customer billing queries and how you can contribute to our cash collection efforts.
Show Off Your Tech Skills:We love tech-savvy candidates! Make sure to mention your proficiency with tools like SharePoint 365, SAP, and Excel. If you’ve got any experience with Power Apps, definitely include that too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at NEC Software Solutions
✨Know Your Numbers
Make sure you’re familiar with key metrics related to cash collection and disputes management. Brush up on how to interpret financial data, as you might be asked to discuss your experience with targets and how you’ve met them in previous roles.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Think about times when you successfully managed multiple tasks or resolved complex disputes efficiently. Being able to demonstrate your methodical approach will impress the interviewers.
✨Communicate Clearly
Since excellent communication skills are a must for this role, practice articulating your thoughts clearly. You might want to rehearse explaining a past dispute resolution process you handled, focusing on how you communicated with different teams to achieve a successful outcome.
✨Familiarise Yourself with Relevant Tools
Get comfortable with the tools mentioned in the job description, like SharePoint 365 and SAP. If you have experience with similar systems, be ready to discuss how you used them effectively in your previous roles. This shows you’re proactive and ready to hit the ground running.
