At a Glance
- Tasks: Support the Sales Order Processing team in resolving customer billing queries and disputes.
- Company: Join a dynamic company focused on cash collection and customer satisfaction.
- Benefits: Enjoy private medical cover, generous holiday, and access to LinkedIn Learning.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by ensuring accurate billing and enhancing customer relationships.
- Qualifications: Experience in credit control or disputes management with strong organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Working alongside the Sales Order Processing team, you will be supporting the Head of SOP & Disputes Management with the resolution of Customer Contractual Billing queries resulting in accurate and timely disputes resolution to help support cash collection activity. Required to keep within an average monthly target, following process & control mechanisms determined in the Order to Billing process.
What you will be doing:
- Work closely with Sales Order Processing, Credit Control, Sales & Delivery teams to ensure queried contractual invoicing is validated, reconciled and resolved quickly to help maximise cash collection activity.
- Raising required Credit Tasks within SharePoint 365 system, gaining timely Business & Finance approvals.
- Raising accurate Credit Orders & New Orders/Invoices using SAP Finance system, ensuring all relevant & associated SAP orders are updated, particularly where a Supersede or Termination has been progressed.
- Ensure Vision (Invevo) is accurately updated with Credit and/or new SAP Order references and customer contacts at the point the dispute is marked as Collectible. This allows the Credit Control team to actively chase customers to guarantee cash collection.
- Maintain Daily Disputes Dashboard (Power Apps) with accurate status & narrative which ensures accurate detail is always provided to business areas.
- Assist with ad hoc Sales Order Processing tasks as and when required.
Previous experience and skills:
- Previous experience in either a Credit Control or Disputes management role.
- Excellent organisational skills.
- Excellent interpersonal skills.
- Excellent command of the English language.
- Excellent PC skills, Outlook, CRM, Sharepoint 365, MS Excel, and Word.
- SAP Sales Order Processing knowledge is not essential, but is desirable.
Personal skills:
- Thorough & Accurate data entry & verification of own work.
- High Degree of personal organisation.
- Clear & Concise record keeping.
- Demonstrate a high regard for quality & standards ensuring all tasks are completed in a timely manner.
- Excellent Communication Skills.
- Customer Focus.
- High regard for Team Working.
- Flexibility.
- Ability to prioritise workload.
Benefits:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell (FTE).
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit your individual needs.
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
Disputes Administrator in Manchester employer: NEC Software Solutions
As a Disputes Administrator at our company, you will thrive in a supportive and collaborative work environment that prioritises employee well-being and professional growth. With benefits like private medical cover, generous holiday options, and access to over 15,000 LinkedIn Learning courses, we empower our team members to develop their skills while contributing to meaningful cash collection activities. Join us in a role where your organisational talents and interpersonal skills will be valued, and where you can make a real impact on our financial processes.
StudySmarter Expert Advice🤫
We think this is how you could land Disputes Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in sales order processing or credit control. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SAP and SharePoint 365. We all know that confidence is key, so being able to talk about your experience with these systems will definitely impress your potential employers.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed disputes or billing queries in the past. This will demonstrate your ability to keep things running smoothly and efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Disputes Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Disputes Administrator role. Highlight any relevant experience in Credit Control or Disputes Management, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your interpersonal skills and how you can contribute to the Sales Order Processing team’s success.
Showcase Your Tech Skills:Since the role involves using systems like SAP and SharePoint 365, make sure to mention any experience you have with these tools. If you’re familiar with MS Excel and Power Apps, give them a shout-out too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as soon as possible!
How to prepare for a job interview at NEC Software Solutions
✨Know Your Stuff
Make sure you understand the key responsibilities of a Disputes Administrator. Familiarise yourself with the Order to Billing process and how disputes are resolved. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your organisational and interpersonal skills during the interview. Be ready to share examples from your previous experience in Credit Control or Disputes Management that demonstrate your ability to manage queries effectively and work collaboratively with teams.
✨Get Tech-Savvy
Brush up on your knowledge of SharePoint 365, SAP Finance, and Power Apps. If you can discuss how you've used these tools in past roles or how you plan to use them in this position, it will show that you're prepared and tech-savvy.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, the challenges they face in cash collection, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
