At a Glance
- Tasks: Coordinate technical support and manage logistics for the Metropolitan Police.
- Company: Join a mission-driven team making a difference in public safety.
- Benefits: Enjoy 25 days holiday, life assurance, pension plan, and flexible benefits.
- Other info: Office-based role with opportunities for personal growth and development.
- Why this job: Be part of a vital operation supporting critical services in your community.
- Qualifications: Must have a full UK driving licence and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Come join us and make a difference in the world!
As a Technical Support Coordinator, you will play a key role within the Operational team of the Managed Radio Services contract to our customer, the Metropolitan Police. Supporting/delivering our mission critical logistics/Technical operational services you will be responsible for:
- Accepting delivery of equipment at our Kennington Park facility in London.
- Issuing equipment to customers and engineers over the counter.
- Delivering equipment to customer sites (this will involve driving a pool vehicle and asset tracking/managing the stock in our secure stores).
- Participating in the testing of equipment at a simple functional level (training will be supplied for this aspect of the role).
Due to the nature of this role, the successful applicant must be able to obtain SC Level +NPPV checks process successfully. This role is office based at our facility in Kennington Park London SW9 6DE. Operating hours are between 8am – 6pm, 37.5 hours per week. A driving licence is essential.
Your responsibilities will also include:
- Accepting delivery of consignments from suppliers and checking contents.
- Recording and documenting the movement of goods/equipment using a variety of common software tools (ServiceNow, Microsoft Office).
- Preparing/booking deliveries of customer technical kit.
- Delivering to customer sites or where appropriate, booking deliveries via couriers.
- Assisting the wider team as a driver.
Qualifications:
- Due to strict security clearance requirements, we can only consider applicants that have lived in the UK for 5 consecutive years or longer.
- Successful applicants must be able to obtain SC Level +NPPV checks process successfully.
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- Competency with Microsoft Office Applications (Specifically Excel).
- Some experience with database usage.
- Excellent customer service skills.
- Full UK driving licence.
- Optionally some technology based experience/knowledge (familiarity with IT networks, Public Safety Radio and Telecommunications).
Benefits:
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A group pension plan.
- A fantastic selection of flexible benefits to suit your individual needs.
- We are an employer who cares, we have an invaluable employee assistance programme which can help in every area of your life.
Technical Support Coordinator in London employer: NEC Software Solutions
Join our team at the Kennington Park facility in London, where we prioritise employee well-being and professional growth. As a Technical Support Coordinator, you'll enjoy a supportive work culture, competitive benefits including 25 days of paid holiday and life assurance, and opportunities to enhance your skills in a mission-critical environment. We are committed to making a difference while providing a rewarding and flexible workplace for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NEC Software Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NEC Software Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NEC Software Solutions:Your cover letter is your chance to shine! Tell us why you want to work at NEC Software Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NEC Software Solutions!
How to prepare for a job interview at NEC Software Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
