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- Tasks: Drive digital transformation for emergency services by automating repetitive tasks.
- Company: Join NEC Software Solutions, a global tech leader making a real-world impact.
- Benefits: Enjoy private medical cover, 25 days holiday, and free access to LinkedIn Learning.
- Why this job: Make a difference in public safety while working with cutting-edge automation technologies.
- Qualifications: Experience with RPA platforms and strong communication skills are essential.
- Other info: Inclusive workplace committed to supporting diverse candidates.
The predicted salary is between 36000 - 60000 £ per year.
Come join us and make a difference in the world! Discover more at www.necsws.com
As an RPA Consultant for Emergency Services, you will drive digital transformation for police, fire, and rescue organisations. Your work will enable frontline responders and control room staff to focus on critical incidents by automating repetitive, high-volume tasks, improving data accuracy, and ensuring compliance with public safety standards. You will collaborate with operational teams to deliver automation solutions that enhance service delivery, resilience, and public trust.
Responsibilities
- Customer Engagement & Consultancy: Serve as a trusted advisor to police, fire, and emergency service clients, shaping automation roadmaps aligned with operational priorities and compliance requirements.
- Conduct discovery workshops and process assessments with control room, back-office, and frontline teams to identify automation opportunities.
- Translate operational challenges (e.g., incident reporting, data entry, evidence management) into robust RPA/AI solutions.
- Present demos, prototypes, and proofs of concept tailored to emergency services environments.
- Collaborate with subject matter experts (SMEs) to validate requirements, solution approaches, and delivery plans.
- Support change management and user adoption, recognising the unique culture and pressures of emergency services.
- Technical Delivery: Design, build, test, and deploy automation workflows using RPA and AI tools (Power Automate, UiPath, Blue Prism, Automation Anywhere, Python scripts, API-based automation, etc.).
- Integrate AI/LLM-powered capabilities (e.g., intelligent document processing, workflow automation, incident triage, and data extraction from police/fire systems).
- Develop reusable automation components and templates for emergency services use cases.
- Use GitHub, GitHub Actions, and GitHub Copilot for version control, CI/CD, and collaborative development.
- Ensure all solutions comply with public safety data governance, security, and audit requirements (e.g., CJIS, GDPR, local policies).
- Troubleshoot, enhance, and support automation solutions in live operational environments, including 24/7 support contexts.
- Provide post-implementation support, monitoring, and optimisation of deployed bots.
- Collaboration & Delivery Governance: Work closely with Delivery Managers, Business Consultants, and operational stakeholders to ensure on-time, high-quality delivery.
- Establish and maintain RPA governance, standards, and documentation for sustainability, auditability, and regulatory compliance.
- Provide estimates, assist in solution design documentation, and ensure traceability of requirements.
- Support pre-sales and bid teams with effort sizing, solution proposals, and technical responses to tenders.
- Continuous Improvement: Stay current with emerging automation, AI, and public safety technologies, and share best practices with clients and internal teams.
- Champion automation and AI adoption within emergency services, supporting digital workforce initiatives (e.g., "digital employees" in police/fire directories).
- Mentor junior team members and deliver training/knowledge transfer to client teams for sustainable automation.
Qualifications
Core Skills & Experience
- Essential Skills: Hands-on development experience with at least one major RPA platform (Power Automate, UiPath, Blue Prism, or Automation Anywhere).
- Ability to quickly learn new technologies and tools relevant to emergency services.
- Understanding of AI/ML/LLM-based automation, including prompt engineering, document intelligence (OCR/IDP), and AI-powered decision models.
- Experience with REST APIs, JSON, web services, and API-based automation.
- Proficiency with GitHub, Git branching strategies, GitHub Actions, and GitHub Copilot.
- Strong communication skills to explain technical concepts to non-technical operational staff.
- Ability to run workshops, capture requirements, and produce clear, accessible documentation.
- Confident presenting solutions and automation opportunities to emergency services stakeholders.
- Consultative mindset - able to challenge, shape, and guide customer thinking.
- Experience working in Agile/Scrum environments.
- Strong debugging, problem-solving skills, and attention to detail.
- High commitment to quality, security, and compliance.
Desirable Skills
- Experience with cloud-based RPA deployments (e.g., Azure, AWS) in secure, regulated environments.
- Knowledge of emergency services operations, control room workflows, and sector-specific compliance (e.g., CJIS, GDPR, local standards).
- Familiarity with scripting languages (Python, JavaScript, PowerShell).
- Understanding of process optimisation, workflow design, and process mining.
- Experience with post-incident review, audit, and continuous improvement in public safety.
- Awareness of ethical and responsible AI practices, including algorithmic transparency and bias mitigation.
- Experience in training and upskilling operational teams.
Additional Information
When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Other Information
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
Robotic Process Automation (RPA) Consultant in London employer: NEC Software Solutions
Contact Detail:
NEC Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Robotic Process Automation (RPA) Consultant in London
✨Tip Number 1
Network like a pro! Reach out to folks in the emergency services sector and let them know you're on the lookout for RPA roles. Attend industry events or webinars, and don’t be shy about sharing your passion for automation.
✨Tip Number 2
Showcase your skills! Create a portfolio of your RPA projects, including any demos or prototypes you've built. This will give potential employers a taste of what you can do and how you can add value to their teams.
✨Tip Number 3
Prepare for interviews by brushing up on your consultative skills. Be ready to discuss how you would approach automating specific processes in emergency services. Think about real-world scenarios and how your solutions could make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission to enhance public services through automation.
We think you need these skills to ace Robotic Process Automation (RPA) Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the RPA Consultant role. Highlight your experience with RPA tools and any relevant projects you've worked on, especially those related to emergency services.
Showcase Your Technical Skills: We want to see your hands-on experience! Be specific about the RPA platforms you've used, like UiPath or Power Automate, and mention any AI/ML knowledge you have. This will help us understand how you can contribute to our team.
Communicate Clearly: Remember, you'll be working with non-technical staff too! Use clear language in your application to explain your technical skills and experiences. This shows us you can bridge the gap between tech and operations.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NEC Software Solutions
✨Know Your RPA Tools
Make sure you’re well-versed in the major RPA platforms like Power Automate, UiPath, or Blue Prism. Brush up on their features and be ready to discuss how you've used them in past projects. This will show your technical prowess and readiness for the role.
✨Understand Emergency Services Needs
Familiarise yourself with the specific challenges faced by police, fire, and rescue organisations. Think about how automation can solve these issues and be prepared to share your insights during the interview. This will demonstrate your consultative mindset and ability to align solutions with operational priorities.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to RPA in emergency services. Practice articulating your thought process clearly and logically. Use examples from your experience to illustrate how you would approach these scenarios.
✨Showcase Your Communication Skills
Since you'll need to explain technical concepts to non-technical staff, practice simplifying complex ideas. Be ready to present a demo or prototype if asked, as this will highlight your ability to engage with stakeholders effectively and build trust.