Company DescriptionCome join us and make a difference in the world!Discover more at Job DescriptionAs a Revenues Support Consultant in our Government team, you’ll be helping our clients resolve their software issues and enquiries. Building relationships with clients and delivering a first class customer experience.It is more than just a support role, and you will be liaising closely with colleagues in the development and product teams. Using your experience to improve our software and drive customer satisfaction.Ideally you will have a background in Revenues, looking for a new role, that will maximise your existing skills. We are particularly looking for strong Business Rates knowledge and/or Revs and Bens Systems Administrators.In return, we offer a fun, diverse workplace with great benefits, excellent training plus some extra help if you need it. We care about your wellbeing so we even provide access to confidential services that offer financial advice and legal support to name but a few.To work as part of the NEC Support Team, resolving application issues raised on the application solutions and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner.To provide a good level of service to our customers and ensure that complex or sensitive support issues are dealt with in an appropriate manner. To liaise closely with Product and Development teams to improve customer satisfaction.Main Responsibilities:Provide technical assistance, application support, usage advice and guidance to NEC customersDemonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA’sUnderstand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’sTranslate customer requirements to provide workarounds and fixes to a wide range of customer problemsIdentify and develop opportunities for revenue generation through provision of additional services and solutions to customers.QualificationsEssential skills:Extensive knowledge of Revenues and Benefits softwareGood knowledge of Business Rates/Council Tax, and/or System AdministrationAbility to recognise and prioritise urgent callsAbility to manage an issue to conclusion, co-ordinating the skills of additional resources, or past experience, as requiredExperience of working for/with the Public Sector Good customer relationship skillsDesirable skills:ITIL v4 Foundation certificateUnderstand principles of software development within an ISO 9001 accredited environmentSQL KnowledgeAdditional InformationEmployees of Northgate Public Services are entitled to the following Company funded benefits:Single Private Medical Cover (with the option to select family cover at additional cost)25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days4 x basic salary life assurance overA Group Pension Plan with fantastic employer contributionsA selection of tax efficient flexible benefits to suit your individual needs such as cycle to work schemeThe role offers a competitive salaryOTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way.SummaryType: Full-timeFunction: Information TechnologyExperience level: Not ApplicableIndustry: Information Technology And Services
Revenues Support Consultant (Council Tax and NDR) in London employer: NEC Software Solutions
NEC Software Solutions is an exceptional employer that prioritises inclusivity and impact in its work culture. With a strong focus on employee growth, you will have the opportunity to mentor colleagues and shape practice standards while working remotely in a collaborative environment. The company fosters a balance of autonomy and leadership, making it an ideal place for those looking to make meaningful contributions to service design.
