Oracle Database Application Support Team Lead in London

Company Description

Come join us and make a difference in the world! Discover more at AGENCIES PLEASE.

Please note, role can be remote or hybrid, subject to location. We are seeking a highly capable Oracle Database Application and Support Team Lead who remains hands-on technically, while providing technical leadership and direction to a team of analysts.

The role supports 100+ customer environments, including high-profile Public Sector organisations, across on-premises, private cloud, and public cloud platforms. This is a working technical lead role, where the successful candidate will spend a portion of their time engaged in database administration, troubleshooting, upgrades, and application support.

Main Responsibilities

• Hands-On Technical Responsibilities

• Function as a senior technical engineer for Oracle Database platforms and associated application stacks.
• Perform and lead Oracle Database upgrades, patching, and software deployments in customer environments.
• Conduct 3rd-line diagnostics and fault resolution, including performance tuning, data issues, backup failures, and application connectivity problems.
• Proactively review monitoring, capacity, performance, and backup metrics; implement corrective actions before customer impact occurs.
• Maintain robust backup, recovery, and restore solutions, with objective of improving operational effectiveness.
• Lead technical input and support the team in major incidents and problem investigations, completing root cause analysis and implementing preventative fixes.
• Maintain and improve technical documentation, runbooks, and support procedures.

• Function as the primary escalation point for complex Oracle and application-related issues.
• Collaborate with analysts from other teams on live issues, upgrades, and changes, providing real-time guidance and technical direction.
• Set technical standards and best practices for database administration and application support.
• Review and quality-check technical changes before implementation.
• Serve as a technical mentor, raising the overall capability of the team through knowledge sharing and coaching.

• Engage directly with customers as lead to schedule work and manage conflicting priorities.
• Translate complex technical issues into clear, practical explanations for customers and internal stakeholders.
• Provide recommendations to customers on stability, performance, resilience, and upgrade planning.

• Identify inefficiencies within the service and directly contribute to:

• Scripted maintenance
• Automated health checks
• Standardised deployment and upgrade processes

Qualifications

Essential Skills / Experience

• Strong hands-on experience with Oracle Database administration, including upgrades and patching (single-instance environments).
• Supporting Local government customers that use Revenues and benefits or Housing solutions.
• Proven experience installing and supporting software on Linux, Solaris. Experience on Windows is a bonus.
• Hands-on deployment and support of Apache Tomcat-based applications.
• Experience working in live customer environments, providing production support.
• Practical experience using ITSM tools such as Ivanti, ServiceNow, or similar.
• Ability to lead technically while remaining operationally involved.
• Strong customer communication skills across video, telephone, and email.
• Eligibility for UK Security Clearance.

Desirable Skills / Experience

• Oracle Certification.
• Experience with Apache Web Server configuration and support.
• Unix/Linux shell scripting skills for automation.
• Experience implementing scripted database and application backup and recovery processes.
• Understanding networking concepts relevant to database and application support.
• Experience producing technical documentation and supporting runbooks.

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
• 25 days paid holiday with the option to buy/sell.
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
• A fantastic selection of flexible benefits to suit your individual needs.
• We are an employer who cares, we have an invaluable employee assistance programme which can help in every area of your life.
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects.

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. This role will require UK Security Clearance.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.