NEC Software Solutions is seeking a Knowledge Analyst to manage and enhance the CSC Knowledge Management processes. You will ensure Knowledge Articles are current, accurate, and effectively used across ICT support and development teams. You will also promote continuous improvement and provide guidance on KM systems.
The role involves coordinating KM activities, designing KPIs, and supporting training initiatives to improve first-time fix capabilities and service quality within the organisation.
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Knowledge Management Specialist employer: NEC Software Solutions
NEC Software Solutions is an exceptional employer that prioritises inclusivity and impact in its work culture. With a strong focus on employee growth, you will have the opportunity to mentor colleagues and shape practice standards while working remotely in a collaborative environment. The company fosters a balance of autonomy and leadership, making it an ideal place for those looking to make meaningful contributions to service design.
