NEC Software Solutions in the United Kingdom is seeking a Knowledge Analyst to drive and improve CSC Knowledge Management processes within ICT. You will manage knowledge articles, ensure publication readiness, and support first-time fix through effective knowledge sharing.
You will collaborate with Service Desk, Incident and Problem Management, contributing to ISO/IEC20000 accreditation, and design metrics to report on KPIs.
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Knowledge Management Analyst - ITIL & Knowledge Base Lead employer: NEC Software Solutions
NEC Software Solutions is an exceptional employer that prioritises inclusivity and impact in its work culture. With a strong focus on employee growth, you will have the opportunity to mentor colleagues and shape practice standards while working remotely in a collaborative environment. The company fosters a balance of autonomy and leadership, making it an ideal place for those looking to make meaningful contributions to service design.
