Implementation Consultant

Overview

To work as part of the Health Service Delivery Team, with responsibility for NEC Software Services (NEC SWS\’s) Health screening applications. The role is focused on providing delivery of a range of services including software implementation, project management, consultation and training to the screening market, including performing regular operations, providing application support for healthcare services, and input into the development of existing products and services. This role will be working as an Implementation Consultant within the Service Delivery team.

Responsibilities

• To liaise with customers and third parties to schedule and manage installations and updates of the Healthcare portfolio.
• To define the data rules and content for the deployment of interfacing projects.
• To define and create system data and configuration to allow new installations of products to be deployed to new customers.
• To make configuration changes to existing customer configurations as required.
• To provide technical expertise in the support of existing solutions.
• To undertake technical support as a member of the Healthcare Service Team.
• To investigate and resolve faults identified within existing applications.
• To undertake quality assurance and testing of applications and deployment routines.
• Supporting customers during the process of deploying new healthcare services.
• The role may require working outside business hours (evenings and weekends) to deploy new software releases and troubleshoot urgent Priority 1 issues relating to Health applications.
• The role is home-based; however, travel may be required throughout the United Kingdom to liaise with the team or customers as required to suit the needs and demands of the products.
• As an Implementation Consultant, contribute to a team-wide process of continual improvement for NEC Software Solutions.

Qualifications

Essential competencies & experience

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
• Experience of software installation and support, IT systems and network management.
• Good technical understanding of operating systems including Linux and Windows servers.
• Good technical understanding of SQL Server.
• Experience of using Office applications including Word, Excel, Visio.
• Ability to follow and develop operational procedures.
• Previous customer liaison experience.
• Background in software and application maintenance, testing and deployment.
• Able to explain concepts clearly and concisely.

Desirable competencies & experience

• Experience in using XML data and editors to create complex datasets.
• Experience in using Excel and VBA for manipulating data.
• Technical understanding of Networking fundamentals.
• Experience with tools – JIRA, Git, SSMS, IIS, VMware, SMTP.
• Ability to translate user requirements into a working solution.
• Prince 2 certification.
• Agile working methodologies.
• Experience of the healthcare market.

Person specification

• Ability to stay calm under pressure.
• Able to establish credibility with customers.
• Can act with limited supervision within own area of responsibility.
• Have a meticulous eye for detail.
• Ability to document work in a clear and concise manner.
• Able to build working relationships with third party suppliers and NHS Organisations.
• Able to establish good working relationships with onshore and offshore Development and QA Teams.
• Capable of communicating with technical and non-technical staff to translate customer requirements and issues.
• Willing to challenge and improve existing processes and practices.
• Proactive and forward thinking to stop problems occurring.
• Capability to multi-task and balance customer requirements and internal priorities.
• Excellent oral and written communication skills.

Benefits

• NEC Software Solutions is an equal opportunities employer. Reasonable adjustments or accessibility needs during recruitment or interviews will be accommodated upon request.
• Private Medical Cover funded by NEC for Employees (with option to add family members at additional cost).
• 25 days paid holiday with the option to buy/sell (FTE).
• 4 x basic salary life assurance cover funded by NEC (with option to increase at additional cost).
• Group Pension Plan with employer contributions up to 8.5%.
• A selection of flexible benefits to suit individual needs.
• All colleagues get free access to LinkedIn Learning with 15,000+ courses.