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- Tasks: Handle customer queries and manage incidents for Origin Software.
- Company: Leading technology company in the UK with a focus on innovation.
- Benefits: Private medical cover, paid holidays, and a pension plan.
- Why this job: Join a dynamic team and enhance your IT skills while helping customers.
- Qualifications: Experience in software application support and strong IT knowledge, including SQL.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology company in the UK is seeking a Customer Support Analyst. The primary purpose is to handle customer queries regarding Origin Software.
Responsibilities include:
- Managing incidents
- Updating support systems
- Maintaining a customer-focused approach
Candidates should have software application support experience and good IT knowledge, including SQL.
The role offers benefits like private medical cover, paid holidays, and a pension plan.
IT Support Specialist – Oracle/SQL & Incident Mgmt in Huntingdon employer: NEC Software Solutions
Contact Detail:
NEC Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist – Oracle/SQL & Incident Mgmt in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your SQL knowledge and be ready to discuss how you've handled incidents in the past. We want to see how you think on your feet!
✨Tip Number 3
Show off your customer service skills! When you're chatting with potential employers, highlight your experience in managing customer queries and keeping a cool head under pressure. It's all about that customer-focused approach!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Specialist – Oracle/SQL & Incident Mgmt in Huntingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with software application support and IT knowledge, especially SQL. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our customer-focused approach. Keep it friendly and professional – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed incidents in the past. We’re looking for candidates who can think on their feet and provide excellent customer service, so share those experiences with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at NEC Software Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Oracle and SQL. Be prepared to discuss how you've used these technologies in past roles, and think of specific examples where you've solved problems or improved processes.
✨Showcase Your Customer Support Skills
Since the role is all about handling customer queries, be ready to share experiences where you've successfully managed customer incidents. Highlight your approach to maintaining a customer-focused mindset, even under pressure.
✨Familiarise Yourself with Incident Management
Understand the principles of incident management and be prepared to discuss how you would handle various scenarios. Think about tools you've used in the past and how they helped streamline support processes.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to customer support and incident management. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
