At a Glance
- Tasks: Provide technical support and resolve application issues for NEC's Housing solution.
- Company: Join NEC Software Solutions, a global tech leader making a real-world impact.
- Benefits: Enjoy private medical cover, generous holiday, and a fantastic pension scheme.
- Other info: Flexible working options and access to over 15,000 LinkedIn Learning courses.
- Why this job: Make a difference in public services while developing your skills in a supportive environment.
- Qualifications: Experience with Housing software and strong customer relationship skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Come join us and make a difference in the world!
Discover more at www.necsws.com
NO AGENCIES PLEASE
Job Description
Role can be Office Hybrid or Remote, subject to location.
ROLE OVERVIEW:
Successful candidate will be expected to take part in a rota covering Canadian hours. One week in 10 they will work 2pm to 10pm.
To work as part of the Government, Housing & Documentation Management group, resolving application support issues raised with NEC’s installed Housing solution and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner via communication or negotiation with the Customers, Partners, and NEC Housing.
MAIN RESPONSIBILITIES:
- Provide technical assistance, application support, usage advice and guidance to NEC customers
- Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA’s
- Understand the contractual commitments in place with NEC’s customers and ensure incidents/problems are resolved within contracted SLA’s
- Translate customer requirements to provide workarounds and fixes to a wide range of customer problems
- Develop and implement technical support procedures/documentation
- Preparation and delivery of proactive support services (ITIL Problem Management)
- Identify and develop opportunities for revenue generation through provision of additional services and solutions to NEC customers.
Qualifications
ESSENTIAL SKILLS:
- Extensive knowledge of Housing software and other affiliated add on applications (Business Objects, API’s etc)
- Expereince working with NEC Housing would be preferable
- Proven track record of supporting applications deployed using web technologies
- The generation and manipulation of SQL scripts to query and manage database content
- Experience of being part of a service infrastructure delivering support services to customers within pre-defined timescales.
- Experience of working for/with the Public Sector
- Good customer relationship skills
DESIRABLE SKILLS:
- Awareness of administering operating systems including Microsoft Windows (client and server), Linux and UNIX Solaris
- Experience of application delivery tools
- Intermediate or advanced knowledge of Microsoft Office
- ITIL v4 Foundation certificate
- Understand principles of software development within an ISO 9001 accredited environment
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
Housing Senior Support Consultant in Telford employer: NEC Software Solutions
At NEC Software Solutions, we pride ourselves on being an exceptional employer, offering a supportive work culture that values employee growth and development. With a comprehensive benefits package including private medical cover, generous holiday allowances, and access to over 15,000 LinkedIn Learning courses, we empower our team to thrive both personally and professionally. Join us in making a meaningful impact on public services while enjoying the flexibility of hybrid or remote working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Senior Support Consultant in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NEC Software Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NEC Software Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Housing Senior Support Consultant in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NEC Software Solutions:Your cover letter is your chance to shine! Tell us why you want to work at NEC Software Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NEC Software Solutions!
How to prepare for a job interview at NEC Software Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
