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- Tasks: Join our team to resolve housing software support issues and provide technical assistance.
- Company: NEC Software Solutions is a global tech leader enhancing public services through innovative software.
- Benefits: Enjoy remote work options, private medical cover, 25 days holiday, and access to LinkedIn Learning.
- Why this job: Make a real impact by supporting vital public services and working in a collaborative environment.
- Qualifications: Experience with housing software, SQL, and customer support is essential; ITIL knowledge is a plus.
- Other info: We value diversity and inclusivity, welcoming applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Come join us and make a difference in the world!
Discover more atwww.necsws.com
NO AGENCIES PLEASE
Job Description
Role can be remote or Hybrid, Subject to Location
Join our team as a Senior Support Consultant and become the go-to expert for solving complex challenges! If you love problem-solving, working with technology, and making a real impact for customers, this role is for you. You’ll be part of our Housing Team, supporting NEC’s market-leading Housing.
This isn’t just a support role—it’s an opportunity to learn, grow, and become a trusted advisor for our customers. We’ll provide full training on our products, so if you have strong technical skills and experience with SQL or system administration, we want to hear from you!
What’s in it for you?
- Flexibility: Hybrid or remote working options.
- Variety: Work on a mix of technical troubleshooting, customer interaction, and proactive problem-solving.
- Growth: Develop deep product knowledge and progress into specialist or leadership roles.
- Impact: Help customers deliver essential housing services to communities.
Role Overview
- Work as part of a collaborative team resolving application support issues for NEC Housing and related components.
- Ensure issues are handled efficiently using ITIL best practice service processes.
- Normal hours are 9:00–17:30, Monday to Friday, except for one week in every 10 when you’ll cover Canadian hours (14:00–22:00).
Key Responsibilities
- Provide technical assistance, application support, and usage guidance to NEC customers.
- Investigate and resolve application issues, working toward SLA targets.
- Translate customer requirements into workarounds and fixes.
- Develop and maintain technical support documentation and procedures.
- Deliver proactive support services (ITIL Problem Management).
- Identify opportunities for additional services and solutions.
Qualifications
Essential Skills
- SQL skills for querying and managing database content.
- Experience supporting applications deployed via web technologies.
- Good understanding of service delivery within defined SLAs.
- Excellent customer relationship and communication skills.
- Experience with NEC Housing is highly desirable
We’ll provide full training on our products, so if you have strong technical skills and experience with SQL or housing system administration, we want to hear from you!
Desirable Skills
- Knowledge of operating systems (Windows Server, Linux, UNIX Solaris).
- Familiarity with APIs, Business Objects, and integration tools.
- ITIL v4 Foundation certification.
- Awareness of software development principles within ISO 9001 environments.
- Intermediate or advanced Microsoft Office skills.
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Other Information
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
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Housing Senior Support Consultant employer: NEC Software Solutions
Contact Detail:
NEC Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Senior Support Consultant
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily relies on these principles for managing support issues. Understanding how to effectively communicate and negotiate with customers will also set you apart.
✨Tip Number 2
Brush up on your SQL skills, as the ability to generate and manipulate SQL scripts is crucial for querying and managing database content. Being able to demonstrate this skill during discussions can significantly boost your chances.
✨Tip Number 3
Gain a solid understanding of NEC Housing software and its affiliated applications. If you have experience working with similar systems, be ready to discuss how that knowledge can translate into success in this role.
✨Tip Number 4
Highlight any previous experience in the public sector, as this role involves working closely with government entities. Showcasing your ability to manage customer relationships in this context will make you a more attractive candidate.
We think you need these skills to ace Housing Senior Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing software and application support. Emphasise any previous roles where you worked with NEC Housing or similar systems, and showcase your technical skills, especially in SQL and ITIL practices.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Housing Senior Support Consultant role. Mention your understanding of the public sector and how your skills align with the responsibilities outlined in the job description. Be sure to include examples of how you've successfully resolved application support issues in the past.
Highlight Customer Relationship Skills: Since good customer relationship skills are essential for this role, provide specific examples in your application that demonstrate your ability to communicate effectively with customers and partners. This could include instances where you successfully managed customer expectations or resolved conflicts.
Showcase Continuous Learning: Mention any relevant certifications or training, such as your ITIL v4 Foundation certificate or courses related to housing software. Highlight your commitment to continuous learning, especially with access to resources like LinkedIn Learning, which can enhance your skills further.
How to prepare for a job interview at NEC Software Solutions
✨Understand the Role and Responsibilities
Make sure you thoroughly understand the job description and the key responsibilities of a Housing Senior Support Consultant. Familiarise yourself with ITIL best practices, as well as the specific software and tools mentioned, such as SQL and Business Objects.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with housing software and any relevant applications. Highlight your ability to generate and manipulate SQL scripts, and provide examples of how you've resolved technical issues in the past.
✨Demonstrate Customer Relationship Skills
Since this role involves working closely with customers, be ready to share examples of how you've successfully managed customer relationships. Emphasise your communication skills and your ability to translate customer requirements into effective solutions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and your approach to handling support issues. Think of specific situations where you had to troubleshoot problems or implement support procedures, and be ready to discuss the outcomes.