Housing Implementation Consultant - Customer Service and Support Services Modules

Company Description

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Job Description

It’s a really exciting growth time in our Housing Team. We have numerous contracts with some fantastic customers, who are upgrading, migrating or implementing our NEC Housing Management System! To support this growth, we are looking for Implementation Consultants, who will specialise in our Customer Service and/or Support Services Modules, to ensure our customers are given the best experience possible. This is a Home Based role, reporting to one of our Lead Implementation Consultants.

When you join NECSWS Housing Team, you will be given the support and time to grow and develop your skillset and knowledge of our system. You will work directly with one of our highly skilled consultants to shadow, and complete personal aspects of the work until you are ready to work directly with customers independently on a full end to end project.

MAIN RESPONSIBILITIES:

• Offer expert guidance in implementing NEC Housing system modules – particularly Customer Service and Support Services (including CRM, Housing Advice and ASB) with a focus on how the system is configured and built.
• Provide excellent advice and best practice to current customers using NEC Housing.
• Ensure that when we give advice or training, our customers are happy and give positive feedback consistently.
• Ensure that our customers are satisfied with our product and promptly communicate any issues to our internal teams.
• Create and maintain training courses and solution design manuals for both customers and internal teams.
• Stay up-to-date with the latest developments in all aspects of Social Housing Management.
• Be flexible and available for travel throughout the UK occasionally to visit both customer and company sites when required.

Qualifications

Essential Skills:

• In-depth expertise of the Customer Service, Support Services and/or Housing Advice Processes using Housing Management Software.
• Demonstrated expertise in implementing Housing Management Systems or Housing Modules, with a strong focus on system configuration and build.
• Proven track record of providing high-quality consultancy services to Local Authority Housing, ALMOs or Housing Associations.
• Experience with using SQL within a HMS.
• Ability to consistently achieve positive customer feedback through effective delivery of consultancy and training services.
• Proficiency in creating and maintaining training materials, including courses and solution design manuals for customers.
• Willingness to work on multiple parallel projects (when you are comfortable and proficient with our system).

Desirable Skills:

• Experience in creating, configuring, and implementing wider NEC Housing system modules.

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
• 25 days paid holiday with the option to buy/sell.
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
• A fantastic selection of flexible benefits to suit your individual needs.
• We are an employer who cares; we have an invaluable employee assistance programme which can help in every area of your life.
• All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

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