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For Companies At a Glance
- Tasks: Lead entitlement services, ensuring exceptional delivery and operational excellence.
- Company: Join NEC Software Solutions, a values-driven workplace making a real difference.
- Benefits: Competitive salary, private medical cover, generous holiday, and flexible benefits.
- Why this job: Shape services that impact communities while fostering a supportive team culture.
- Qualifications: Proven senior leadership experience in operations, ideally within public sector environments.
- Other info: Access to LinkedIn Learning with over 15,000 courses for your professional growth.
The predicted salary is between 43200 - 72000 £ per year.
Company Description
Come join us and make a difference in the world! Discover more at www.necsws.com
About the Role
We are seeking a highly skilled and motivated Senior Operations Manager to lead our entitlement services division. This role will be responsible for overseeing multiple Operations Managers across a number of service areas that deliver vital entitlement services to the public on behalf of both local and central government organisations. The postholder will play a pivotal role in ensuring exceptional service delivery, driving operational excellence, maintaining compliance, and fostering a culture where employees feel valued, supported, and inspired to deliver their best work.
Key Responsibilities
- Leadership & People Management
- Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery.
- Build a high-performing, motivated workforce by creating a positive, supportive, and inclusive team culture.
- Ensure high levels of staff engagement, retention, and productivity across all divisions.
- Operational Oversight
- Oversee day-to-day delivery of entitlement services, ensuring high utilisation of resources and consistent achievement of service level agreements (SLAs).
- Monitor and drive operational efficiency, process improvement, and standardisation across service lines.
- Anticipate operational challenges and develop proactive solutions to mitigate risks.
- Client & Stakeholder Management
- Act as a senior point of contact for client organisations, building trusted relationships with local and central government partners.
- Ensure client requirements are understood, interpreted, and consistently delivered to a high standard.
- Provide clear communication and reporting to both internal stakeholders and external partners.
- Quality & Compliance
- Ensure strict adherence to compliance requirements, contractual obligations, and regulatory frameworks.
- Drive continuous improvement in service quality through monitoring, audits, and corrective action plans.
- Maintain a culture of accountability and transparency, embedding quality as a core value.
- Strategic Contribution
- Contribute to the shaping of operational strategy in line with organisational goals.
- Support transformation projects and new service implementations.
- Provide insights and recommendations to senior leadership on performance trends and opportunities.
Key Skills & Experience
- Proven experience in a senior operational leadership role, ideally within government services, public sector contracts, or similar regulated environments.
- Strong track record of managing managers and large, diverse teams.
- Demonstrable experience in client relationship management, particularly with government or public sector partners.
- In-depth understanding of quality management, compliance frameworks, and operational performance metrics.
- Excellent communication, negotiation, and influencing skills.
- Strong problem-solving and decision-making capability with a focus on outcomes.
- A collaborative leadership style, with the ability to inspire and engage teams.
What We Offer
- The opportunity to shape and lead services that directly impact communities and individuals.
- A supportive, values-driven workplace with a strong emphasis on staff wellbeing and professional development.
- Competitive salary and benefits package.
Additional Information
We are proud of the benefits we offer employees of NEC Software Solutions:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A fantastic selection of flexible benefits to suit your individual needs
- We are an employer who cares, we have an invaluable employee assistance programme which can help in every area of your life
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Senior Operations Manager – Entitlement Services in Hartlepool employer: NEC Software Solutions
Contact Detail:
NEC Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager – Entitlement Services in Hartlepool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in government services or public sector roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and driven operational excellence. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Operations Manager – Entitlement Services in Hartlepool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational leadership, especially in government services. We want to see how your skills align with the role of Senior Operations Manager!
Showcase Your Leadership Style: In your application, emphasise your collaborative leadership style and how you've built high-performing teams. We love seeing examples of how you've inspired and engaged your team members in previous roles.
Highlight Client Management Experience: Don’t forget to mention your experience in managing client relationships, particularly with government or public sector partners. We’re looking for someone who can build trusted relationships and deliver exceptional service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at NEC Software Solutions
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand their entitlement services and how they impact local and central government organisations. This knowledge will help you demonstrate your genuine interest and align your experience with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams in the past. Be ready to discuss how you foster a positive team culture and drive performance, as this role heavily focuses on people management.
✨Be Ready for Operational Challenges
Think of potential operational challenges the company might face and come prepared with proactive solutions. This shows your problem-solving skills and your ability to think strategically, which is crucial for a Senior Operations Manager.
✨Engage with Stakeholders
Since client and stakeholder management is key, prepare to discuss how you've built trusted relationships in previous roles. Highlight your communication and negotiation skills, and be ready to share specific examples of how you’ve met client needs effectively.