NEC Software Solutions in Hartlepool is seeking a Service Desk Manager to lead the end-to-end Service Desk and Incident Management functions. The role oversees ~50 staff across Hartlepool, Chippenham and India, with 4 direct reports, driving ITIL-aligned delivery and ISO20000 compliance.
You will collaborate with stakeholders, set strategic direction, and manage resources to deliver high-performance IT services worldwide.
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Global Service Desk Lead | ITIL/ISO | Hybrid/Remote employer: NEC Software Solutions
NEC Software Solutions is an exceptional employer that prioritises inclusivity and impact in its work culture. With a strong focus on employee growth, you will have the opportunity to mentor colleagues and shape practice standards while working remotely in a collaborative environment. The company fosters a balance of autonomy and leadership, making it an ideal place for those looking to make meaningful contributions to service design.
