At a Glance
- Tasks: Provide 1st line IT support, diagnose incidents, and guide users through account issues.
- Company: Join NEC Software Solutions, a leading tech company in Hartlepool.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Be part of a dynamic team focused on continuous improvement.
- Why this job: Kickstart your career in IT while helping others solve tech problems.
- Qualifications: Strong customer service skills and proficiency in office software required.
The predicted salary is between 25000 - 30000 £ per year.
NEC Software Solutions in the Hartlepool area is seeking a capable 1st line IT support specialist to join our UK team.
The role covers logging, categorising and diagnosing incidents, providing timely fixes and guiding users through password resets and account activations.
You will maintain accurate records and contribute to process improvements. Strong customer service, office suite proficiency, and a flexible, detail-oriented mindset are essential.
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Frontline IT Support Analyst employer: NEC Software Solutions
NEC Software Solutions is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the Social Housing sector. With flexible hybrid and remote working options, employees enjoy a healthy work-life balance while having access to continuous professional development opportunities. Join us to be part of a forward-thinking team dedicated to creating impactful solutions that truly make a difference in communities across the UK.
