At a Glance
- Tasks: Install, support, and maintain tech products while exceeding customer expectations.
- Company: Join a leading tech company with a focus on innovation and teamwork.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a solid pension plan.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
- Why this job: Make a real difference by solving problems and supporting customers in a dynamic environment.
- Qualifications: IT literacy and excellent customer skills are essential; training provided.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
A Field Service Engineer will install, support, troubleshoot, repair, and maintain all supported products in their assigned region, ensuring all service agreements and warranty obligations are fulfilled while exceeding customer expectations.
- Job Duties
- Attend incidents in a timely manner to meet SLAs and restore customer equipment to working condition.
- Perform scheduled maintenance: system inspections, preventive maintenance, software updates and upgrades.
- Troubleshoot, diagnose and repair (‘Break/Fix’) all products using basic test equipment within designated timeframes.
- Complete administrative duties: spare parts inventory up to TEA2, field activity reports, return material authorisations, expense reports within prescribed timeframes.
- Provide feedback to the team leader and participate in continuous improvement projects.
- Maintain regional responsibilities: respond to customer needs, maintain system configurations, keep customer contacts, establish rapport.
- Support other regional teams as part of a larger team.
- Participate in an on‑call rota to provide 24/7/365 support.
Qualifications
Skills & Experience
- IT literacy with experience as a Field Engineer.
- Excellent customer‑facing skills.
- Desktop: MS‑Windows 11 and 10.
- Server and storage: MS‑Windows 2016 and above.
- Active Directory, WSUS.
- MS‑Hyper V or knowledge of other virtualisation technologies.
- Networking skills.
- Willingness to travel to customer sites.
- Methodical, logical approach to problem solving.
- Training will be provided to expand knowledge and skill base.
- Desired
- Experience of "ICCS" and/or working in a secure/control room environment.
- Working knowledge of radio (DMR/Tetra and/or Airwave).
- Networking – Cisco literate or qualified.
- Working knowledge of MS‑SQL.
- Additional Information
Benefits
- 25 days paid holiday with the option to buy/sell (FTE).
- Basic salary life assurance cover with the option to increase cover at an additional cost.
- A Group Pension Plan.
- Flexible benefits to suit individual needs.
- Other Information
- Candidates must be able to demonstrate a pre‑existing right to work and travel in the UK. Documentary evidence required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role, a Disclosure Barring Service (DBS) check may be required.
- Equal Opportunities
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please share these with us.
We are committed to ensuring an inclusive and accommodating experience for all candidates.
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Field Service Engineer employer: NEC Software Solutions
NEC Software Solutions is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the Social Housing sector. With flexible hybrid and remote working options, employees enjoy a healthy work-life balance while having access to continuous professional development opportunities. Join us to be part of a forward-thinking team dedicated to creating impactful solutions that truly make a difference in communities across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to NEC Software Solutions as a field sales pro!
✨Scout Out the Competition
Research potential competitors for NEC Software Solutions and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up NEC Software Solutions’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at NEC Software Solutions, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at NEC Software Solutions, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at NEC Software Solutions.
How to prepare for a job interview at NEC Software Solutions
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that NEC Software Solutions offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in NEC Software Solutions but also helps you get a feel for whether you’d thrive in that environment.
