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- Tasks: Support auditors in compliance and training, manage communications, and assist in audits.
- Company: Join NEC Software Solutions, a global tech leader making a difference in public services.
- Benefits: Enjoy private medical cover, 25 days holiday, a great pension scheme, and free LinkedIn Learning access.
- Why this job: Gain hands-on experience in a diverse team and kickstart your career in a supportive environment.
- Qualifications: 5 GCSEs at grade 4/C or above, excellent communication skills, and proficiency in Microsoft Office.
- Other info: Inclusive employer committed to supporting all candidates throughout the recruitment process.
Company Description
Come join us and make a difference in the world!
Discover more atwww.necsws.com
Job Description
The role is to support a team of auditors primarily based in the UK and in India who provide audit and compliance for the whole NEC Software Solutions business. NEC Software Solutions are certified to and externally audited against multiple ISO Standards. These include, but are not limited to, Information Security, Business Continuity, Environmental Management, Service Management and Quality Management.
The team also manage the annual compliance training for all of our Colleagues and Sponsors and oversee the provision of vetting and checks.
Auditors are responsible for ensuring compliance to all of the ISO standards and therefore have access to all areas of the business. This unique role will provide a full grounding in all aspects of our business.
Key opportunities:
- Design and administration of internal web pages and associated content for all certifications including information security and business continuity.
- Assist in the management and creation of internal communications for the team.
- Scheduling, including the planning of internal and external audits.
- To attend internal and external audits including remote and site based.
- Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship
- You will be afforded the opportunity to work alongside a diverse team of skilled auditors, covering all areas of the business giving you an appreciation of many business areas.
- You will be given the necessary training and development to distinguish yourself early in your career with NEC Software Solutions
- An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation
- A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees
- An opportunity through hard work and commitment to move through the NEC Software Solutions Academy Scheme.
Summary:
This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that engages with all parts of the business. NEC Software Solutions are committed to investing in the success of its colleagues.
Qualifications
- 5 GCSEs grade 4/C or above – Preferably English and Maths
- Level 2 or Level 3 Qualification
- Excellent telephone skills
- Good keyboard skills
- Microsoft Excel and Word
- Knowledge of Google Workspace
- Listening and Verbal Communication
- Building Relationships and People Skills
- Organisational skills to schedule daily/monthly workload
- Problem Solving and Multi-tasking
- Training on the systems, processes and procedures are included.
Additional Information
We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
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Customer Service Apprenticeship - 12months FTC employer: NEC Software Solutions
Contact Detail:
NEC Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship - 12months FTC
✨Tip Number 1
Familiarise yourself with ISO standards relevant to the role, such as Information Security and Quality Management. Understanding these concepts will not only help you in interviews but also show your genuine interest in the position.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since excellent telephone skills are a requirement, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Get comfortable with Microsoft Excel and Google Workspace. You might want to explore online tutorials or courses to enhance your skills, as these tools will be essential for scheduling and managing tasks.
✨Tip Number 4
Network with current or former employees of NEC Software Solutions on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Service Apprenticeship - 12months FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Apprenticeship. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Skills: Make sure to emphasise your excellent telephone skills, organisational abilities, and proficiency in Microsoft Excel and Word. Provide specific examples of how you've used these skills in previous roles or experiences.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention your interest in working within a diverse team and your eagerness to learn and grow in a multi-national organisation.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at NEC Software Solutions
✨Research the Company
Before your interview, take some time to learn about NEC Software Solutions. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Questions
Think about the typical questions you might be asked during a customer service interview, such as how you handle difficult customers or your experience with teamwork. Prepare specific examples from your past experiences that demonstrate your skills and problem-solving abilities.
✨Showcase Your Communication Skills
As this role requires excellent verbal communication, practice articulating your thoughts clearly and confidently. During the interview, make sure to listen carefully and respond thoughtfully to the interviewer's questions.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that reflect your interest in the role and the company. Inquire about the team dynamics, training opportunities, or what success looks like in this apprenticeship. This shows that you are proactive and engaged.
