NECSWS is seeking a Client Services Manager to lead service setup and transition to operations, then manage contracted services for key client accounts. You will collaborate with internal teams and client stakeholders to ensure services meet SLAs and contractual requirements, acting as the single point of contact for escalations.
The role involves communicating effectively at senior levels, developing account plans, and driving service improvements, while travelling to client sites as needed.
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Client Services Manager — ITIL/SIAM & SLA Delivery employer: NEC Software Solutions
NEC Software Solutions is an exceptional employer that prioritises inclusivity and impact in its work culture. With a strong focus on employee growth, you will have the opportunity to mentor colleagues and shape practice standards while working remotely in a collaborative environment. The company fosters a balance of autonomy and leadership, making it an ideal place for those looking to make meaningful contributions to service design.
