Project Engineer in Chippenham

NEC Software Solutions (NECSWS) is a market leading developer and supplier of mission critical solutions to the public sector including all the UKs blue light emergency services enabling full end to end incident communications and management, ultimately helping them to save lives. Our customer portfolio extends to many significant non blue light, Government and non‑government service providers including British Transport Police (BTP), Highways England (HE), Civil Nuclear Police (CNC), Ministry of Defence Police (MDP) and UK Coastguard (HMCG). Globally we have a client base extending throughout Europe, Africa, Middle East, Asia, Australasia and North America.

As a Digital Interview Recording Project Engineer, we need you to help us deliver our solutions into live operational service for our suite of products across our entire customer portfolio. Responsibilities include:

• Build, commissioning and upgrades of our Digital Interview Recording product solutions into and within our customer environments.
• Fault diagnosis of our product suite of solution/s at both hardware and software levels.
• Create, review and update engineering documentation, for example workplans, work instructions and technical guides.
• Work professionally in liaison with several internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand.
• Complete installations on customer sites as demand requires, therefore you will be expected to work from a variety of locations and travel should be expected, including overnight stays.
• Accept a company car, within the allotted band for business travel.
• Engage in extensive customer contact on both a technical and non‑technical level requiring a professional and adaptable approach to communication and interaction / service.
• Work both in a team and, potentially autonomously where projects dictate a limited engineering requirement.
• Follow and adhere to NECSWS outlined process & procedures.
• Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.
• Present a professional approach and attitude to all work undertaken.
• Promote a clean working environment and adhere to all Health and Safety practices, rules and regulations.

Qualifications

Essential:

• Educated to HND/HNC level or relevant industry experience with a minimum of 2‑years proven experience in a comparable role/s.
• Experience in troubleshooting and problem solving.
• Proven experience administering and working with Microsoft Windows 10/11, Windows Server 2016+.
• Proven experience deploying Microsoft Windows and server operating systems.
• Proven experience deploying Microsoft Windows Updates (WSUS).
• Working knowledge of hands‑on PC hardware construction and maintenance.
• Understanding of IP networking.
• Excellent customer service skills.
• Proven experience working to ITIL best practices.
• Working at heights/ladders.

Desirable:

• MS Business Applications experience including Excel, Visio, Word.
• Experience of RJ45 cable construction and installation.
• Experience of soldering cable and connectors.
• Surveying of sites to identify suitable mounting surfaces and hazards.
• Experience of mounting hardware, including drilling and fixing in compliance with appropriate safety standards.
• Scripting experience / knowledge (Batch, PowerShell).
• Experience of Windows Deployment Services/Toolkit.
• Experience of audio and video equipment.
• Good presentation skills.

Key competencies:

• Team working: cooperating with and respecting colleagues to exceed the sum of individual efforts.
• Customer service: creating the best possible experience for NEC clients and their customers.
• Communication: the ability to listen, express and articulate information effectively.
• Performance management: delivery of business objectives through effective setting of personal and team goals.
• Results focused: getting the job done in an efficient way through effective time, task and financial management.
• Innovation & continuous improvement: constantly seeking to improve the way the business is done through analysis, creativity, problem solving and change initiatives.

Additional Information:

• Private medical cover funded by NEC for employees (with the option to add family members at an additional cost).
• 25 days paid holiday with the option to buy/sell.
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
• A group pension plan with fantastic employer contributions up to a maximum of 8.5%.
• A selection of flexible benefits to suit your individual needs.
• All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects.

Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.