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For Companies At a Glance
- Tasks: Resolve IT issues and manage customer communications in a dynamic team environment.
- Company: A leading UK technology firm dedicated to supporting public services.
- Benefits: Competitive salary, private medical cover, pension contributions, and shift flexibility.
- Why this job: Make a meaningful impact while developing your IT support skills.
- Qualifications: Strong customer service skills and solid understanding of Microsoft Office.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A UK technology firm is seeking a dedicated individual for first line IT support in Chippenham. The role includes resolving IT issues, managing customer communications, and contributing to team objectives.
Candidates should demonstrate strong customer service skills and possess a solid understanding of Microsoft Office. The position requires a commitment to shift work and offers competitive benefits, including private medical cover and pension contributions.
Join us in supporting vital public services and making a meaningful impact.
First-Line IT Support Specialist in Chippenham employer: NEC Software Solutions
Contact Detail:
NEC Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First-Line IT Support Specialist in Chippenham
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support public services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about resolving IT issues and managing communications, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready for shift work! Make sure you’re comfortable discussing your availability and how you can adapt to the shift patterns. It shows that you’re flexible and ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace First-Line IT Support Specialist in Chippenham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, especially in tech support roles.
Tailor Your Application: Don’t just send the same CV everywhere! Tailor your application to reflect the skills and experiences that match the First-Line IT Support Specialist role. We love seeing candidates who take the time to connect their background with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at NEC Software Solutions
✨Know Your Tech
Brush up on your knowledge of Microsoft Office and common IT issues. Be ready to discuss how you've resolved similar problems in the past, as this will show your practical experience and understanding of the tools you'll be using.
✨Customer Service is Key
Prepare examples that highlight your customer service skills. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your dedication to providing excellent support.
✨Shift Work Readiness
Since the role requires commitment to shift work, be prepared to discuss your availability and flexibility. Show that you're ready to adapt to different schedules and can handle the demands of working various shifts.
✨Team Player Mindset
Emphasise your ability to work well within a team. Share experiences where you contributed to team objectives or collaborated with colleagues to achieve a common goal. This will highlight your alignment with the company's values.
