At a Glance
- Tasks: Lead entitlement services, ensuring exceptional delivery and operational excellence.
- Company: Join NEC Software Solutions, a values-driven workplace making a real impact.
- Benefits: Competitive salary, private medical cover, generous holiday, and flexible benefits.
- Other info: Access to LinkedIn Learning with over 15,000 courses for personal growth.
- Why this job: Shape services that directly benefit communities while developing your leadership skills.
- Qualifications: Proven senior operational leadership experience, especially in public sector environments.
The predicted salary is between 43200 - 72000 £ per year.
Company Description
Come join us and make a difference in the world! Discover more at www.necsws.com
About the Role
We are seeking a highly skilled and motivated Senior Operations Manager to lead our entitlement services division. This role will be responsible for overseeing multiple Operations Managers across a number of service areas that deliver vital entitlement services to the public on behalf of both local and central government organisations. The postholder will play a pivotal role in ensuring exceptional service delivery, driving operational excellence, maintaining compliance, and fostering a culture where employees feel valued, supported, and inspired to deliver their best work.
Key Responsibilities
- Leadership & People Management
- Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery.
- Build a high-performing, motivated workforce by creating a positive, supportive, and inclusive team culture.
- Ensure high levels of staff engagement, retention, and productivity across all divisions.
- Operational Oversight
- Oversee day-to-day delivery of entitlement services, ensuring high utilisation of resources and consistent achievement of service level agreements (SLAs).
- Monitor and drive operational efficiency, process improvement, and standardisation across service lines.
- Anticipate operational challenges and develop proactive solutions to mitigate risks.
- Client & Stakeholder Management
- Act as a senior point of contact for client organisations, building trusted relationships with local and central government partners.
- Ensure client requirements are understood, interpreted, and consistently delivered to a high standard.
- Provide clear communication and reporting to both internal stakeholders and external partners.
- Quality & Compliance
- Ensure strict adherence to compliance requirements, contractual obligations, and regulatory frameworks.
- Drive continuous improvement in service quality through monitoring, audits, and corrective action plans.
- Maintain a culture of accountability and transparency, embedding quality as a core value.
- Strategic Contribution
- Contribute to the shaping of operational strategy in line with organisational goals.
- Support transformation projects and new service implementations.
- Provide insights and recommendations to senior leadership on performance trends and opportunities.
Key Skills & Experience
- Proven experience in a senior operational leadership role, ideally within government services, public sector contracts, or similar regulated environments.
- Strong track record of managing managers and large, diverse teams.
- Demonstrable experience in client relationship management, particularly with government or public sector partners.
- In-depth understanding of quality management, compliance frameworks, and operational performance metrics.
- Excellent communication, negotiation, and influencing skills.
- Strong problem-solving and decision-making capability with a focus on outcomes.
- A collaborative leadership style, with the ability to inspire and engage teams.
What We Offer
- The opportunity to shape and lead services that directly impact communities and individuals.
- A supportive, values-driven workplace with a strong emphasis on staff wellbeing and professional development.
- Competitive salary and benefits package.
Additional Information
We are proud of the benefits we offer employees of NEC Software Solutions:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A fantastic selection of flexible benefits to suit your individual needs
- We are an employer who cares, we have an invaluable employee assistance programme which can help in every area of your life
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Senior Operations Manager – Entitlement Services in Cheltenham employer: NEC Software Solutions
At NEC Software Solutions, we pride ourselves on being an exceptional employer that values the contributions of our team members. Our supportive and inclusive work culture fosters professional growth and wellbeing, offering competitive salaries, comprehensive benefits, and access to over 15,000 LinkedIn Learning courses. Join us in making a meaningful impact on communities while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager – Entitlement Services in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Operations Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. We want to see how you align with our mission of delivering exceptional entitlement services. Show us you’re passionate about making a difference!
✨Tip Number 3
Practice your leadership stories! We love hearing about your experiences managing teams and driving operational excellence. Be ready to share specific examples that highlight your skills and achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Senior Operations Manager – Entitlement Services in Cheltenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational leadership, especially in government services. We want to see how your skills align with the role of Senior Operations Manager.
Showcase Your Leadership Style:In your application, give us a glimpse of your collaborative leadership style. Share examples of how you've built high-performing teams and fostered a positive culture in your previous roles.
Highlight Client Management Experience:Don’t forget to mention your experience in managing client relationships, particularly with government or public sector partners. We’re keen to see how you’ve successfully navigated those dynamics in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at NEC Software Solutions
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand their entitlement services and how they impact local and central government organisations. This knowledge will help you demonstrate your genuine interest and align your experience with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams in the past. Be ready to discuss how you foster a positive team culture and drive performance, as this role heavily focuses on people management.
✨Be Ready for Operational Challenges
Think of potential operational challenges the company might face and come prepared with proactive solutions. This shows your problem-solving skills and your ability to think strategically, which is crucial for a Senior Operations Manager.
✨Engage with Stakeholders
Since client and stakeholder management is key, prepare to discuss how you've built trusted relationships in previous roles. Highlight your communication and negotiation skills, and be ready to share specific examples of how you’ve met client needs effectively.
