Join our IT Service Delivery Department at NECSWS as a Change Configuration and Release Analyst. Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers.
This role is working on a hybrid basis from Hartlepool.
You’ll work on the Change, Config & Release Team, managing the lifecycle of changes to internal and external IT systems from planned to emergency. Your role is to assess risks, coordinate stakeholders, and ensure smooth implementation while promoting best practices and continuous improvement.
Key Responsibilities
- Review and validate Change requests and impact assessments.
- Host and document Change-related calls.
- Coordinate with internal teams and external departments.
- Track and manage Changes through their lifecycle.
- Conduct Release analysis to assess readiness, dependencies, and risk before deployment.
- Provide guidance, training, and process improvements.
Qualifications
Essential:
- Strong stakeholder engagement and customer-facing experience.
- Proficiency in Microsoft Excel (data analysis desirable).
- Eligible for UK Security Clearance and NPPV3.
Desirable:
- Experience in Release analysis and/or Change analysis, including evaluating Release scope, risk, and impact.
- Knowledge of ITIL methodology and Service Delivery processes.
- ITIL v4 Certified
Benefits
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
NEL Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Change, Configuration & Release Analyst employer: NEC Software Solutions
NEC Software Solutions is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the Social Housing sector. With flexible hybrid and remote working options, employees enjoy a healthy work-life balance while having access to continuous professional development opportunities. Join us to be part of a forward-thinking team dedicated to creating impactful solutions that truly make a difference in communities across the UK.
