At a Glance
- Tasks: Lead Oracle Database upgrades and provide hands-on technical support for applications.
- Company: Dynamic tech company supporting over 100 customer environments.
- Benefits: Private medical cover, 25 days holiday, flexible benefits, and LinkedIn Learning access.
- Other info: Remote or hybrid work options available with great career growth potential.
- Why this job: Make a real impact by solving complex database issues and improving customer outcomes.
- Qualifications: Strong Oracle Database experience and excellent customer communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
Job Responsibilities
We will provide hands‑on technical leadership as a senior technical engineer for Oracle Database platforms and associated application stacks.
We will perform and lead Oracle Database upgrades, patching, and software deployments in customer environments.
We will carry out 3rd‑line diagnostics and fault resolution, including performance tuning, data issues, backup failures, and application connectivity problems.
We will proactively review monitoring, capacity, performance, and backup metrics and implement corrective actions before customer impact occurs.
We will maintain robust backup, recovery, and restore solutions to improve operational effectiveness.
We will lead technical input during major incidents and problem investigations, complete root‑cause analysis, and implement preventative fixes.
We will maintain and improve technical documentation, runbooks, and support procedures.
We will act as the primary escalation point for complex Oracle and application‑related issues.
We will collaborate with analysts from other teams on live issues, upgrades, and changes, providing real‑time guidance and technical direction.
We will set technical standards and best practices for database administration and application support.
We will review and quality‑check technical changes before implementation.
We will mentor the team through knowledge sharing and coaching to raise overall capability.
We will engage directly with customers to schedule work and manage conflicting priorities.
We will translate complex technical issues into clear, practical explanations for customers and internal stakeholders.
We will provide recommendations on stability, performance, resilience, and upgrade planning.
We will identify service inefficiencies and contribute to scripted maintenance, automated health checks, and standardised deployment and upgrade processes, driving improvements that reduce manual effort, improve reliability, and enhance customer outcomes.
We will work closely with Networks, UNIX/Linux, Cloud Ops, and Application teams to resolve cross‑platform issues.
- Required Experience
- Strong hands‑on experience with Oracle Database administration, including upgrades and patching in single‑instance environments.
- Experience supporting local government customers using revenues and benefits or housing solutions.
- Proven experience installing and supporting software on Linux and Solaris; Windows experience is a bonus.
- Hands‑on deployment and support of Apache Tomcat‑based applications.
- Experience working in live customer environments and providing production support.
- Practical experience using ITSM tools such as Ivanti, Service Now, or similar.
- Ability to lead technically while remaining operationally involved.
- Strong customer communication skills across video, telephone, and email.
- Eligibility for UK Security Clearance.
- Oracle certification is desirable.
Desirable Skills
- Experience with Apache Web Server configuration and support.
- Unix/Linux shell scripting skills for automation.
- Experience implementing scripted database and application backup and recovery processes.
- Understanding of networking concepts relevant to database and application support.
- Experience producing technical documentation and supporting runbooks.
- Technology Stack
- Cloud Support
- ITSM
- Linux
- Oracle
- Security
- Service Now
- Tomcat
- Unix
- Web
- Windows
- Working Conditions
This role can be remote or hybrid depending on location and supports more than 100 customer environments across on‑premises, private cloud, and public cloud platforms.
We offer a strong benefits package including private medical cover, 25 days holiday with buy/sell options, life assurance, a group pension with employer contributions up to 8.5%, flexible benefits, employee assistance support, and free access to Linked In Learning.
Equal Opportunity Statement
We are an equal‑opportunities employer, welcome applications from all communities, and support reasonable adjustments during recruitment.
Eligibility and Compliance
Candidates must have the right to work and travel within the UK, and the role will require satisfactory vetting, references, and UK Security Clearance.
- Last updated 28 week of 2026
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Oracle Database Application Support Team Lead in Binfield employer: NEC Software Solutions
NEC Software Solutions is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the Social Housing sector. With flexible hybrid and remote working options, employees enjoy a healthy work-life balance while having access to continuous professional development opportunities. Join us to be part of a forward-thinking team dedicated to creating impactful solutions that truly make a difference in communities across the UK.
