Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us in processing Housing and Council Tax changes while delivering excellent customer service.
- Company: NEC Software Solutions has led the Revenues and Benefits market for 25 years, trusted by thousands.
- Benefits: Enjoy private medical cover, 25 days holiday, life assurance, and a fantastic pension plan.
- Why this job: This role offers career progression and the chance to make a real impact in your community.
- Qualifications: Candidates should have a working knowledge of Housing Benefits and Council Tax.
- Other info: Flexible working options available; we value diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
We’d love your help. Hartlepool or Hybrid or homebased. Come and work for an organisation whose Revenues and Benefits software has led the market for 25 years, a company who has been chosen and trusted to manage over 17,000 claims and 340,000 changes each year. We give back to our employees by offering fantastic benefits and opportunities for career progression.
This approach leads to clever software; based in the UK but working around the world, our 2,000 employees help improve the services that matter most.
Working within the busy area of the Revenues & Benefits department you will be involved in processing all Housing / Council tax changes, RTI cases and new claims following the procedures given and working to KPI’s with excellent accuracy at all times. To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
- Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training sessions to improve wider teams skills.
- Working knowledge of Housing Benefits / Council Tax.
- Delivers under pressure with a flexible approach to work.
- For example, as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, i.e. Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
The vast majority of our current management team have progressed to their current roles, having come to NEC as Revenues and Benefits Officers.
Career progressions within our Revenue and benefits processing department:
- Revenues and Benefits officer
We are proud of the benefits we offer employees of NEC Software Solutions:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.
- A fantastic selection of flexible benefits to suit your individual needs.
- We are an employer who cares; we have an invaluable employee assistance programme which can help in every area of your life.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. All offers are subject to satisfactory vetting, financial probity check and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.
NEC is an equal opportunities employer, welcoming applications from all communities.
Benefit Assessor - Housing employer: NEC Software Solutions
Contact Detail:
NEC Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefit Assessor - Housing
✨Tip Number 1
Familiarise yourself with the specific software and systems used in Revenues and Benefits. Understanding the tools that are integral to the role will not only boost your confidence but also demonstrate your commitment to the position.
✨Tip Number 2
Brush up on your knowledge of Housing Benefits and Council Tax regulations. Being well-versed in these areas will help you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 3
Prepare for potential customer service scenarios. Since the role involves direct communication with customers, practising how to handle various situations can showcase your problem-solving skills and customer-centric approach.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Benefit Assessor - Housing
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Benefit Assessor position. Tailor your application to highlight relevant experience in processing Housing and Council Tax changes.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or experiences that relate to Revenues and Benefits, particularly in customer service and accuracy under pressure. Use specific examples to demonstrate your skills.
Show Your Commitment to Learning: Mention any training or courses you have undertaken related to Housing Benefits or Council Tax. This shows your willingness to keep your knowledge up to date and your commitment to professional development.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Make sure to convey how you align with their values and the importance of excellent customer service.
How to prepare for a job interview at NEC Software Solutions
✨Know Your Stuff
Make sure you have a solid understanding of Housing Benefits and Council Tax. Brush up on relevant legislation and procedures, as this will show your commitment and knowledge during the interview.
✨Demonstrate Customer Service Skills
Since the role involves direct communication with customers, be prepared to discuss your previous experiences in delivering excellent customer service. Share specific examples of how you've handled difficult situations or provided support.
✨Show Flexibility and Adaptability
The job requires working under pressure and adapting to changing circumstances. Be ready to provide examples of how you've successfully managed multiple tasks or adapted to new challenges in past roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, career progression opportunities, and training programmes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
