At a Glance
- Tasks: Lead a team in Oracle Database support while staying hands-on with technical challenges.
- Company: Join NEC Software Solutions, a global tech leader making a real-world impact.
- Benefits: Enjoy flexible working, competitive salary, and access to LinkedIn Learning for personal growth.
- Other info: Inclusive workplace with opportunities for career advancement and professional development.
- Why this job: Make a difference by supporting vital public services and enhancing customer experiences.
- Qualifications: Strong Oracle Database skills and experience in customer support are essential.
The predicted salary is between 55000 - 65000 € per year.
Company Description
Come join us and make a difference in the world! Discover more at www.necsws.com. NO AGENCIES PLEASE.
Please note, role can be remote or hybrid, subject to location. We are seeking a highly capable Oracle Database Application and Support Team Lead who remains hands-on technically, while providing technical leadership and direction to a team of analysts. The role supports 100 customer environments, including high-profile Public Sector organisations, across on-premises, private cloud, and public cloud platforms. This is a working technical lead role, where the successful candidate will spend a portion of their time engaged in database administration, troubleshooting, upgrades, and application support.
Main Responsibilities
- Hands-On Technical Responsibilities
- Function as a senior technical engineer for Oracle Database platforms and associated application stacks.
- Perform and lead Oracle Database upgrades, patching, and software deployments in customer environments.
- Conduct 3rd-line diagnostics and fault resolution, including performance tuning, data issues, backup failures, and application connectivity problems.
- Proactively review monitoring, capacity, performance, and backup metrics; implement corrective actions before customer impact occurs.
- Maintain robust backup, recovery, and restore solutions, with objective of improving operational effectiveness.
- Lead technical input and support the team in major incidents and problem investigations, completing root cause analysis and implementing preventative fixes.
- Maintain and improve technical documentation, runbooks, and support procedures.
- Technical Leadership
- Function as the primary escalation point for complex Oracle and application-related issues.
- Collaborate with analysts from other teams on live issues, upgrades, and changes, providing real-time guidance and technical direction.
- Set technical standards and best practices for database administration and application support.
- Review and quality-check technical changes before implementation.
- Serve as a technical mentor, raising the overall capability of the team through knowledge sharing and coaching.
- Customer & Stakeholder Engagement
- Engage directly with customers as lead to schedule work and manage conflicting priorities.
- Translate complex technical issues into clear, practical explanations for customers and internal stakeholders.
- Provide recommendations to customers on stability, performance, resilience, and upgrade planning.
- Continuous Improvement & Automation
- Identify inefficiencies within the service and directly contribute to:
- Scripted maintenance
- Automated health checks
- Standardised deployment and upgrade processes
- Drive improvements that reduce manual effort, improve reliability, and enhance customer outcomes.
- Work closely with Networks, UNIX/Linux, Cloud Ops, and Application teams to resolve cross-platform issues.
Qualifications
Essential Skills / Experience
- Strong hands-on experience with Oracle Database administration, including upgrades and patching (single-instance environments).
- Supporting Local government customers that use Revenues and benefits or Housing solutions.
- Proven experience installing and supporting software on Linux, Solaris. Experience on Windows is a bonus.
- Hands-on deployment and support of Apache Tomcat-based applications.
- Experience working in live customer environments, providing production support.
- Practical experience using ITSM tools such as Ivanti, ServiceNow, or similar.
- Ability to lead technically while remaining operationally involved.
- Strong customer communication skills across video, telephone, and email.
- Eligibility for UK Security Clearance.
Desirable Skills / Experience
- Oracle Certification.
- Experience with Apache Web Server configuration and support.
- Unix/Linux shell scripting skills for automation.
- Experience implementing scripted database and application backup and recovery processes.
- Understanding networking concepts relevant to database and application support.
- Experience producing technical documentation and supporting runbooks.
Additional Information
We are proud of the benefits we offer employees of NEC Software Solutions:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
- A fantastic selection of flexible benefits to suit your individual needs.
- We are an employer who cares, we have an invaluable employee assistance programme which can help in every area of your life.
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. This role will require UK Security Clearance.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are: We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000 employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
Locations
Oracle Database Application Support Team Lead in Bagshot, Surrey employer: NEC Software Solutions
At NEC Software Solutions, we pride ourselves on being an exceptional employer that values the growth and well-being of our employees. With a strong focus on employee development through access to over 15,000 LinkedIn Learning courses, generous benefits including private medical cover and a robust pension plan, and a supportive work culture that prioritises inclusivity, we empower our team to thrive in a dynamic environment. Join us in making a meaningful impact while enjoying the flexibility of remote or hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Oracle Database Application Support Team Lead in Bagshot, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Oracle Database support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your hands-on experience! During interviews, share specific examples of how you've tackled database issues or led a team through technical challenges. This will highlight your expertise and leadership skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at NEC Software Solutions.
We think you need these skills to ace Oracle Database Application Support Team Lead in Bagshot, Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Oracle Database Application Support Team Lead role. Highlight your hands-on experience with Oracle Database administration and any relevant projects you've worked on that align with our needs.
Showcase Your Technical Skills:We want to see your technical prowess! Be sure to include specific examples of your experience with database upgrades, troubleshooting, and application support. Mention any tools you've used like ITSM tools, as this will catch our eye.
Communicate Clearly:When writing your application, keep it clear and concise. Use straightforward language to explain complex technical issues, as this reflects the communication skills we value in our team. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have a better chance of standing out to us. We can't wait to hear from you!
How to prepare for a job interview at NEC Software Solutions
✨Know Your Oracle Inside Out
Make sure you brush up on your Oracle Database administration skills. Be prepared to discuss your hands-on experience with upgrades, patching, and troubleshooting. They’ll want to know how you’ve tackled complex issues in live customer environments, so have some examples ready!
✨Show Off Your Leadership Skills
As a Team Lead, you’ll need to demonstrate your ability to guide and mentor others. Think about times when you’ve provided technical direction or set standards for your team. Be ready to share how you’ve improved team performance through knowledge sharing.
✨Communicate Like a Pro
You’ll be engaging directly with customers, so practice translating complex technical jargon into simple terms. Prepare to explain how you’ve managed conflicting priorities and communicated effectively across different channels like video, phone, and email.
✨Emphasise Continuous Improvement
They’re looking for someone who can identify inefficiencies and drive improvements. Think of specific examples where you’ve automated processes or enhanced customer outcomes. Be ready to discuss how you’ve contributed to scripted maintenance or standardised deployment processes.
