At a Glance
- Tasks: Become the go-to expert for solving complex tech challenges and support essential housing services.
- Company: Join NEC Software Solutions, part of a global tech giant with a mission to support public services.
- Benefits: Enjoy private medical cover, 25 days holiday, and a fantastic pension scheme.
- Other info: Flexible hybrid or remote working options with excellent career growth opportunities.
- Why this job: Make a real impact while learning and growing in a collaborative environment.
- Qualifications: Strong SQL skills and experience in application support or system administration.
The predicted salary is between 36000 - 60000 £ per year.
Role can be Office Hybrid or Remote, subject to location.
Join our team as a Senior Support Consultant and become the go-to expert for solving complex challenges! If you love problem-solving, working with technology, and making a real impact for customers, this role is for you. You’ll be part of our Housing Team, supporting NEC’s market-leading Housing.
This isn’t just a support role—it’s an opportunity to learn, grow, and become a trusted advisor for our customers. We’ll provide full training on our products, so if you have strong technical skills and experience with SQL or system administration, we want to hear from you!
Impact: Help customers deliver essential housing services to communities.
- Work as part of a collaborative team resolving application support issues for NEC Housing and related components.
- Ensure issues are handled efficiently using ITIL best practice service processes.
- Normal hours are 9:00–17:30, Monday to Friday, except for one week in every 10 when you’ll cover Canadian hours (14:00–22:00).
- Provide technical assistance, application support, and usage guidance to NEC customers.
- Develop and maintain technical support documentation and procedures.
- Deliver proactive support services (ITIL Problem Management).
- Identify opportunities for additional services and solutions.
- SQL skills for querying and managing database content.
- Experience supporting applications deployed via web technologies.
- Good understanding of service delivery within defined SLAs.
- Excellent customer relationship and communication skills.
- Experience with NEC Housing is highly desirable.
- Knowledge of operating systems (Windows Server, Linux, UNIX Solaris).
- ITIL v4 Foundation certification.
- Awareness of software development principles within ISO 9001 environments.
- Intermediate or advanced Microsoft Office skills.
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. We’d love your help. And we’ll support you all the way.
Application Support Consultant - SQL / Linux employer: NEC Software Solutions
At NEC Software Solutions, we pride ourselves on being an exceptional employer that values innovation and collaboration. With a strong focus on employee growth, we offer comprehensive training and a supportive work culture that encourages problem-solving and creativity. Our competitive benefits package, including private medical cover and a generous pension scheme, combined with the flexibility of hybrid or remote working options, makes us an attractive choice for those looking to make a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Consultant - SQL / Linux
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to SQL and Linux. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to think on your feet and provide value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Consultant - SQL / Linux
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Consultant role. Highlight your SQL and Linux experience, and any relevant technical skills that match what we're looking for. We want to see how you can solve complex challenges!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and customer relationship experience.
Show Off Your Technical Skills:In your application, be sure to showcase your technical skills, especially with SQL and system administration. We love candidates who can demonstrate their knowledge of ITIL best practices and service delivery within defined SLAs.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. We can't wait to hear from you!
How to prepare for a job interview at NEC Software Solutions
✨Know Your SQL and Linux Inside Out
Make sure you brush up on your SQL querying skills and Linux system administration. Be ready to discuss specific scenarios where you've used these skills to solve problems. The more examples you can provide, the better!
✨Understand ITIL Best Practices
Since this role involves application support and service delivery, familiarise yourself with ITIL best practices. Be prepared to talk about how you've applied these principles in past roles, especially in managing incidents and problems.
✨Show Off Your Customer Service Skills
This isn't just a technical role; it's about making an impact for customers. Think of examples where you've gone above and beyond to help a customer or resolve an issue. Highlight your communication skills and ability to build relationships.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the team, the challenges they face, and how you can contribute. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
