Account Director - Public Safety

As the number one supplier of software and IT services to the UK Police, NEC Software Solutions supports their customers to better engage with the public in the delivery of effective and responsive public safety services. A fully integrated portfolio of software solutions and services are centred around:

• Control Room Solutions
• Operational Policing
• Evidence and Insights
• Professional & Managed Services
• Enforcement

Due to ongoing growth and expansion of the business, NECSWS Safety division is now seeking to appoint a Senior Client Director to be the primary contact and lead for the Metropolitan Police account. The Client Director will perform a pivotal role in the management and growth of the account, by utilising their deep Policing sector knowledge and their ability to develop key relationships at the highest level of the account, whilst also ensuring appropriate resources are in place to ensure the successful delivery of key programmes of work. Success for the individual will be measured by their direct ability to ensure the delivery of revenue and margin, exceeding client expectations in delivery, problem solving, and driving new business opportunities and processes.

Responsibilities

• Establish productive, professional relationships with key personnel within the Met Police, up to and including the Commissioner and his team.
• Build productive relationships with NEC team members in sales support and service lines to construct excellent solutions for customer problems.
• Manage the commercial and contractual relationship within the account, negotiating terms, and leading on procurement processes.
• Position NEC as a trusted strategic partner and first port of call for the customer.
• Identify opportunities, manage pipeline, and be accountable for revenue achievement within the account.
• Drive proactive sales efforts to ensure that quota levels for both new and renewal business are met.
• Fully accountable for delivery of all revenue streams within the Met Police account.
• Identify customer needs, define programme deliverables, and coordinate works to ensure adequate resources are in place.
• Take full financial ownership for the account, working with NEC colleagues to manage all resources and costs associated with the account.
• Manage and resolve any issues that arise during the delivery of services, whilst identifying related issues outside scope of works for which NEC could be positioned to assist.
• Understand the customers pain points and seek a swift solution from stakeholders with the NECSWS business.

Qualifications

• A deep knowledge of the UK Policing market, particularly the Met Police and other key stakeholders associated with the Met Police e.g. Home Office, CPS etc.
• A proven track record in business development and account development across a significant key customer account.
• Demonstrable experience of key stakeholder management, negotiation, and conflict management skills.
• Proven ability to manage and shape sales opportunities from beginning to end, with a history of successful outcomes.
• Strong commercial acumen and leadership skills with the ability to establish reputation as a thought leader.
• First class decision-making and problem-solving skills.
• Over target achievement of annual sales targets in a quota carrying role.
• Experience of delivering complex programmes of work relating to public safety and/or mission critical customers.
• Ability to resolve issues within the account to ensure high levels of customer satisfaction.
• Ability to work closely as part of a team, as well as operate autonomously.
• Strong interpersonal communication and presentation skills.
• A high standard of written communication.
• Excellent customer skills.
• Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.
• Be able to talk competently about Police Systems, Services and Solutions.

Core Competencies

• Team Working: Cooperating with and respecting colleagues to exceed the sum of individual efforts.
• Customer Service: Creating the best possible experience for NEC clients and their customers.
• Communication: The ability to listen, express and articulate information effectively.
• Performance Management: Delivery of business objectives through effective setting of personal and team goals.
• Results Focused: Getting the job done in an efficient way through effective time, task and financial management.
• Innovation & Continuous Improvement: Constantly seeking to improve the way the business is done through analysis, creativity, problem solving and change initiatives.

Benefits

• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan
• A selection of flexible benefits to suit your individual needs
• Free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects.

Other Information

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.