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For Companies At a Glance
- Tasks: Provide 2nd line support to customers and resolve their queries.
- Company: Join NEC Software Solutions, a global tech leader making a real-world impact.
- Benefits: Enjoy private medical cover, 25 days holiday, and flexible benefits tailored to you.
- Why this job: Be part of a team that supports vital public services and makes a difference daily.
- Qualifications: Self-motivated, organised, with good communication skills and a desire to help others.
- Other info: Inclusive employer committed to supporting all candidates throughout the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Come join us and make a difference in the world!
Discover more at
Job Description
Main responsibilities:
To provide 2nd line support customers using our applications.
- Deal directly with customers both electronically and on the phone
- Provide 2nd level investigation support and resolution for customer queries and incidents
- Account management
- Keep detailed records of customers interactions and investigations
- Monitor application system and security alerts
- Use guides to recreate customer reported issues
- Work across Teams within the business
- Support during the roll-out of applications
Qualifications
Self-motivated and persistent with a desire to learn
- Organised and able to demonstrate a logical and methodical approach;
- Enjoys helping people;
- A good level of computer literacy
- Good oral and written communication skills;
- Exhibit empathy and patience during interactions with customers;
- Ability to work independently and as part of a team.
Qualifications
Additional Information
We are proud of the benefits we offer employees of NEC Software Solutions
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/ sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A fantastic selection of flexible benefits to suit your individual needs
- We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. This role may require a higher clearance such as SC and NPPV +SC Clearance (or be able to apply for this level of clearance).
Who are we?
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
We’d love your help. And we’ll support you all the way.
2nd Line Support Consultant employer: NEC Software Solutions
Contact Detail:
NEC Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Consultant
✨Tip Number 1
Familiarise yourself with the applications and systems that NEC Software Solutions uses. Understanding their software will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling technical queries. Practising how to explain complex issues in simple terms can set you apart, as empathy and patience are key traits for this position.
✨Tip Number 3
Network with current or former employees of NEC Software Solutions on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the 2nd Line Support Consultant role, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions in your interview. Think about past experiences where you've successfully resolved customer issues or worked collaboratively in a team, as these examples will highlight your problem-solving skills and teamwork abilities.
We think you need these skills to ace 2nd Line Support Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a 2nd Line Support Consultant. Familiarise yourself with the skills required, such as customer interaction, problem-solving, and technical support.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your ability to provide support, manage customer queries, and work both independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your desire to learn. Mention specific examples from your past experiences that demonstrate your communication skills and technical proficiency.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at NEC Software Solutions
✨Show Your Problem-Solving Skills
As a 2nd Line Support Consultant, you'll need to demonstrate your ability to investigate and resolve customer queries. Prepare examples of past experiences where you've successfully solved technical issues or provided exceptional support.
✨Communicate Clearly and Effectively
Good oral and written communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you may need to communicate with customers who aren't tech-savvy.
✨Demonstrate Empathy and Patience
During the interview, showcase your ability to empathise with customers and remain patient under pressure. Share instances where you've handled difficult situations with understanding and care.
✨Research the Company and Its Impact
Familiarise yourself with NEC Software Solutions and its contributions to public services. Understanding their mission will help you align your answers with their values and show your genuine interest in the role.
