At a Glance
- Tasks: Provide first-line IT support, log incidents, and ensure smooth service operations.
- Company: Join NEC Software Solutions, a leader in innovative IT services.
- Benefits: Gain valuable experience, with opportunities for growth and development.
- Other info: Work in a supportive environment with potential for security clearance.
- Why this job: Kickstart your IT career and make a difference in a dynamic team.
- Qualifications: Enthusiasm for IT support and a desire to learn about ITIL.
The predicted salary is between 32833 - 40000 £ per year.
NEC Software Solutions is seeking an enthusiastic 1st line IT support professional to join our Hartlepool office.
You will log, triage, and resolve incidents, manage email queues in the ITSM system, and provide first-line investigation to keep services running smoothly.
You’ll handle password resets, account reactivations, and routine maintenance, communicating with users and ensuring timely closure.
A desire for ITIL exposure and security clearance eligibility is desirable for this role.
#J-18808-Ljbffr
24/7 IT Service Desk Analyst | First‑Line Support employer: NEC Software Solutions
NEC Software Solutions is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the Social Housing sector. With flexible hybrid and remote working options, employees enjoy a healthy work-life balance while having access to continuous professional development opportunities. Join us to be part of a forward-thinking team dedicated to creating impactful solutions that truly make a difference in communities across the UK.
