At a Glance
- Tasks: Help people by processing applications and managing data in a fast-paced environment.
- Company: Join NEC, a supportive employer committed to community welfare.
- Benefits: Enjoy private medical cover, 25 days holiday, and flexible benefits.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Fluency in Welsh is desired; customer service skills are a plus.
The predicted salary is between 12 - 15 € per hour.
Location: Wrexham, UK
Hours: Part Time – 22.5 hours per week
Role Overview: NEC manage the Discretionary Assistance Fund (DAF) on behalf of the Welsh Government and support delivery of Discretionary Welfare Fund contract work via online, telephone and postal applications. Act as the first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.
Key Responsibilities:
- Process emergency payments and individual assistance grant applications.
- Manage and process data in a fast‑paced office environment.
- Maintain accurate data recording.
- Liaise with applicants to process information into the DAF solution.
- Conduct eligibility checks with the applicant, seeking information directly or from additional sources for confirmation.
- Fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
- Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
- Work as part of the team to achieve targets set by the Service Manager.
- Handle incoming and outgoing correspondence relating to Local Welfare Provision by telephone, email or letter.
- Respond to enquiries from clients, citizens and internal colleagues in a positive and professional manner.
- Act as a key deliverer of the DAF contract.
Qualifications:
- Fluent in Welsh (desired).
Benefits:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell (FTE).
- 4× basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A Group Pension Plan with excellent employer contributions up to a maximum of 8.5 %.
- A selection of flexible benefits to suit your individual needs.
- Free access to LinkedIn Learning (over 15000 courses).
Other Requirements:
- Candidates must demonstrate a pre‑existing right to work and travel within the UK; documentary evidence required.
- All offers subject to satisfactory vetting, financial probity checks, references and occupational health checks.
- Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.
Equal Opportunities: NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Customer Service Advisor - Part time (22.5hrs) in Wrexham employer: NEC Software Solutions (India)
NEC Software Solutions is an exceptional employer located in Wrexham, UK, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits such as private medical cover, generous holiday allowances, and access to extensive learning resources, employees are empowered to thrive in their roles while contributing to meaningful community support through the Discretionary Assistance Fund. Join us to be part of a dedicated team that values inclusivity and provides opportunities for personal and career development.
Contact Detail:
NEC Software Solutions (India) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part time (22.5hrs) in Wrexham
✨Tip Number 1
Get to know the company! Research NEC and the Discretionary Assistance Fund. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at NEC.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Service Advisor - Part time (22.5hrs) in Wrexham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Service Advisor. We want to see how you can contribute to our team and the DAF contract!
Showcase Your Communication Skills:Since you'll be the first point of contact for applicants, it's crucial to demonstrate your communication skills in your written application. Use clear and professional language to show us you can handle enquiries effectively.
Highlight Relevant Experience:If you've got experience in customer service or data management, make it shine! We love seeing how your past roles have prepared you for this position, especially in a fast-paced environment like ours.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NEC Software Solutions (India)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the Discretionary Assistance Fund and the types of applications you'll be handling. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As this role involves liaising with applicants and processing information, practice clear and professional communication. You might want to role-play common scenarios with a friend or family member, focusing on how to handle enquiries positively and effectively.
✨Brush Up on Relevant Legislation
Understanding the legislation and criteria for awarding emergency payments is crucial. Take some time to research the relevant laws and guidelines. Being able to discuss these during your interview will demonstrate your commitment and readiness for the position.
✨Show Your Team Spirit
This role requires teamwork to achieve targets, so be prepared to discuss your experience working in a team environment. Share examples of how you've collaborated with others in the past and how you can contribute to a positive team dynamic at NEC.
