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- Tasks: Manage and monitor Housing SaaS platforms, ensuring smooth operations and support.
- Company: Join NEC Software Solutions, a global tech leader making a real difference in public services.
- Benefits: Enjoy flexible working, private medical cover, generous holiday, and access to LinkedIn Learning.
- Why this job: Be part of a mission-driven team that supports vital public services and makes a positive impact.
- Qualifications: Experience in SaaS delivery management, strong communication skills, and a technical understanding of housing software.
- Other info: Candidates must have the right to work in the UK; we value diversity and inclusivity.
The predicted salary is between 42000 - 84000 £ per year.
Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
NO AGENCIES PLEASE
Job Description
- Please note – Hybrid or remote subject to location ***
We are currently on the lookout for a Delivery Manager to support our Housing SaaS Platforms. The individual in this role will have responsibility for the availability of our platforms – including NEC Mobile, NEC Scheduler, NEC Repairs and NEC Engage.
The responsibilities for this report will include Monitoring, Planned Maintenance, Service Meetings and Support. The ideal candidate for this role will have experience with this, with Housing Management Software or alternative Public Sector SaaS Platforms.
Monitoring
The role will also involve the responsibility to ensure adequate monitoring and alerting across the Housing SaaS platforms – this will include Postgres, Networks, Patroni and Servers.
Planned maintenance
The planned maintenance element of the role will involve maintaining patching upgrades for Servers and Patroni within the Housing Platform. Maintaining Certification and planning any new hardware changes. Working with the Development Manager to review content for new released and ensuring the database is as efficient as possible – including fragmentation resolution.
Support
The individual in this role will be the point of contact between housing and CST (Central Services Technology) when an issue is raised, and to coordinate technical resources. They will establish a prescription check, and work closely with the application team to find the sources of issues. The will ensure there is adequate 24/7 Cover, and work with CST teams to ensure there are adequate SLAs in place (for example with CloudOps teams). They will also work with the helpdesk to establish a support plan for the Housing SaaS.
Service Meetings
A key part of this role will involve running regular service meetings for products and functions – this will be with stakeholders like Project Managers, Product, Developers, CST, Architects and Consultants. The role of the delivery manager in these meetings will be to document and drive forward actions. This individual will also report the results. The meetings will involve planning server capacity increases and providing a roadmap of infrastructure upgrades.
Main Responsibilities
- Publishing a daily health check status on the system – and analyse the results of the health check – ensuring to report anything to necessary stakeholders.
- Ensuring action is taken against any trend analysis
- Arranging STO, and Emergency CR as required from the monitoring analysis
- Being aware of all CST changes that could impact our services and mitigate against these changes
Qualifications
In order to be successful in this role, the below skillset will be required:
- Proven experience in a similar role, monitoring and managing the delivery of SaaS Products for Housing or wider Public Services.
- A demonstrable technical understanding across SaaS Products within Housing and an understanding of how the systems are used by customers.
- Proven Relationship Management experience, with a capability to be the “go-to” person for customers and internal staff.
- Working level understanding of ITIL – and an ability to both coordinate and work collaboratively with the teams within these principals. (Change, Problem, Major Incident)
- Extremely strong communication skills, with a proven ability to triage, coordinate and manager communications with customers and internal staff and drive forwards the resolution of these issues.
- Able to demonstrate sound commercial understanding, with the ability to listen, influence, negotiate and make decisions.
- Experience with both understanding Housing SaaS Platform Analytics, and using these to inform the design and delivery of Service Improvement Plans.
Additional Information
Benefits
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
Other Information
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way. #J-18808-Ljbffr
SaaS Delivery Manager - Housing employer: NEC Software Solutions (India)
Contact Detail:
NEC Software Solutions (India) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Delivery Manager - Housing
✨Tip Number 1
Familiarise yourself with the specific Housing SaaS platforms mentioned in the job description, such as NEC Mobile and NEC Scheduler. Understanding their functionalities and how they serve customers will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the housing and SaaS sectors. Attend relevant webinars or local meetups to connect with individuals who may have insights into the company culture and expectations at NEC Software Solutions.
✨Tip Number 3
Brush up on your ITIL knowledge, especially around Change, Problem, and Major Incident Management. Being able to discuss these concepts confidently will demonstrate your readiness for the role's responsibilities.
✨Tip Number 4
Prepare to showcase your relationship management skills. Think of examples where you've successfully coordinated between technical teams and stakeholders, as this is a key aspect of the Delivery Manager role.
We think you need these skills to ace SaaS Delivery Manager - Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing SaaS products, particularly in the housing sector. Use specific examples that demonstrate your ability to monitor, maintain, and support SaaS platforms.
Craft a Compelling Cover Letter: In your cover letter, express your passion for public services and how your skills align with the responsibilities of the Delivery Manager role. Mention your experience with ITIL principles and relationship management, as these are key aspects of the job.
Showcase Technical Skills: Clearly outline your technical understanding of SaaS platforms, including any experience with Postgres, Networks, or server maintenance. This will help demonstrate your capability to handle the technical demands of the role.
Prepare for Potential Questions: Anticipate questions related to your experience in service meetings and stakeholder management. Be ready to discuss how you've driven actions forward in previous roles and how you would approach similar situations at NEC Software Solutions.
How to prepare for a job interview at NEC Software Solutions (India)
✨Understand the SaaS Landscape
Make sure you have a solid grasp of SaaS delivery models, especially in the context of housing management software. Familiarise yourself with the specific platforms mentioned in the job description, such as NEC Mobile and NEC Scheduler, to demonstrate your knowledge during the interview.
✨Showcase Your Relationship Management Skills
As a Delivery Manager, you'll need to be the 'go-to' person for both customers and internal teams. Prepare examples of how you've successfully managed relationships in previous roles, highlighting your communication skills and ability to resolve conflicts.
✨Prepare for Technical Questions
Expect questions related to monitoring and maintaining SaaS platforms. Brush up on your technical knowledge regarding Postgres, Networks, and server maintenance. Being able to discuss these topics confidently will set you apart from other candidates.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled service issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you coordinated resources and communicated effectively to resolve problems.
