At a Glance
- Tasks: Assist in processing Housing and Council tax changes while delivering excellent customer service.
- Company: Join NEC Software Solutions, a diverse and inclusive employer.
- Benefits: Enjoy private medical cover, 25 days holiday, and access to LinkedIn Learning.
- Other info: Flexible working environment with a commitment to internal progression.
- Why this job: Kickstart your career with opportunities for growth and skill development.
- Qualifications: Strong problem-solving skills and good communication abilities are essential.
The predicted salary is between 22000 - 26000 € per year.
Location: Hartlepool – Office Based Only.
Working within the busy area of the Revenues & Benefits department you will be involved in processing and telephony of all Housing and Council tax changes, following the procedures given and working to KPIs with excellent accuracy at all times.
Main Responsibilities
- To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
- Meet the standards or deadlines required whilst performing all duties with minimum support.
- Complete high levels of workload consistently in line with the Right Time Indicator, the Right Benefit Indicator and Subsidy regulations.
- Coaching and mentoring junior staff/colleagues.
- Share best practice with colleagues and lead update sessions to wider team.
- Keep own knowledge up to date through publications, briefing notes and bulletins, as well as attending external training sessions to improve wider team skills.
- Maintain a constructive and positive attitude within the Business Centre, taking on additional duties as required and contributing ideas to assist improvements.
- Regularly exceed minimum contractual standards for productivity/accuracy.
Qualifications
- Proven problem solving skills.
- Good customer service and communication skills.
- Working knowledge of Housing Benefits / Council Tax.
- Ability to deliver under pressure with a flexible approach to work.
- IT competence.
- Self‑motivated.
Skill Development and Progression
NEC is committed to developing and expanding the skill and knowledge sets of all colleagues. We aim to cross‑skill in at least one additional service within our processing centre, e.g. Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service. NEC actively seeks to progress colleagues internally. Career progression within the Revenue and benefits processing department: Revenues and Benefits Officer → Senior → Service Manager → Senior Operational Management Roles.
Benefits
- Private medical cover funded by NEC for employees (option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell (FTE).
- Four times basic salary life assurance cover funded by NEC (option to increase cover at an additional cost).
- A Group Pension Plan with employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit your individual needs.
- Free access to LinkedIn Learning for all colleagues – over 15,000 courses covering a wide range of subjects.
Other Information
Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence required. All offers are subject to satisfactory vetting, references and occupational health checks. A Disclosure Barring Service (DBS) check may also be required, depending on the nature of the role.
NEC Software Solutions is an equal‑opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Revenues and Benefits Assessors - Trainee employer: NEC Software Solutions (India)
NEC Software Solutions is an exceptional employer located in Hartlepool, offering a supportive work culture that prioritises employee development and career progression. With comprehensive benefits including private medical cover, generous holiday options, and access to extensive training resources, employees are empowered to enhance their skills while contributing to a positive team environment. The company values inclusivity and encourages staff to share best practices, making it a rewarding place for those seeking meaningful employment in the Revenues & Benefits sector.
Contact Detail:
NEC Software Solutions (India) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenues and Benefits Assessors - Trainee
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NEC and their Revenues & Benefits department. Understanding their values and goals will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your skills, especially those that align with the job description.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, this role involves dealing with customers, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a couple of thoughtful questions ready about the team or the role. This shows your enthusiasm and helps you determine if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Revenues and Benefits Assessors - Trainee
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Revenues and Benefits Assessor. We want to see how you can bring your problem-solving skills and customer service experience to the table!
Show Off Your IT Skills:Since this role requires IT competence, don’t forget to mention any relevant software or systems you’re familiar with. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Demonstrate Your Customer Service Skills:In your application, share examples of how you've provided excellent customer service in the past. We value candidates who can communicate effectively and handle customer queries with ease.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at NEC Software Solutions (India)
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing Benefits and Council Tax. Familiarise yourself with the key processes and regulations, as well as any recent changes in legislation. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Customer Service is Key
Since this role involves direct communication with customers, practice your customer service skills. Think of examples where you've provided excellent service or resolved issues effectively. Be ready to discuss how you would handle difficult situations while maintaining a positive attitude.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities. Think of specific instances where you've tackled challenges, especially under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your critical thinking skills.
✨Show Enthusiasm for Learning
This position offers opportunities for skill development and progression, so express your eagerness to learn and grow. Mention any relevant training or courses you've taken, and be open about your desire to expand your knowledge in other areas within the department.
