NEC Software Solutions is seeking a 1st line IT Support Analyst to join our Hartlepool team. The role covers core shifts from 8:00 to 16:30 or 8:30 to 17:00, Monday to Friday.
You will deliver frontline IT support, handle user queries, and log incidents in the ITSM system while ensuring SLA adherence. The ideal candidate has strong customer service, good communication, and a proactive approach, with experience in a first line role and familiarity with ITIL being beneficial.
#J-18808-LjbffrIT Service Desk Analyst — First-Line Support employer: NEC Software Solutions (India)
NEC Software Solutions (India) is an excellent employer for aspiring software developers, offering a unique opportunity to gain hands-on experience while contributing to vital government services. With a strong focus on employee growth through structured training and access to extensive learning resources, the company fosters a supportive work culture that values innovation and community impact. Additionally, the generous benefits package, including 25 days of paid holiday, ensures a healthy work-life balance for all apprentices.
Contact Details:
NEC Software Solutions (India) Recruitment Team
