Senior User Researcher in Grimsby

Come join us and make a difference in the world! NEC Digital Studio believes in design practices that make the world more human. We were created to put people at the centre of services, positively changing how they experience the world. Our mission is to empower organisations to be more effective, inclusive and sustainable, through tools, systems and experiences that are intelligent, integrated and intuitive for all.

We’re looking for a Senior User Researcher with significant experience in delivering user research projects. The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.

The role may also involve:

• Leading and directing projects – You’ll lead multidisciplinary teams and clients in the pursuit of inclusive, accessible and effective research outcomes.
• Team support and management – You’ll help to support the user research team by inspiring and line managing team members, including overseeing appraisals and professional development.
• Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way NEC Digital Studio delivers inclusive, accessible, and effective design.
• Supporting new business – You’ll help NEC Digital Studio identify and win projects by spotting opportunities with clients and helping with proposals and pitches.
• Supporting our Design School – with the development and delivery of courses.

We work with central and local government, the NHS, voluntary, not-for-profit, and private sector organisations. You’ll move on to different sectors after 3 - 12 months because we want you to get a variety of experiences, from applying GDS (government digital service) standards, to improving customer buy-in. Beyond individual projects, NEC Digital Studio’s User Researchers support each other at weekly meet-ups where we share our work, discuss its wider implications, and learn about methods.

Your skills and experience: We’d like to hear from you if you have skills or experience in some of these areas:

• Multidisciplinary teams – Leading and advocating for the user research activities on a project.
• Inclusive research – Conducting user research in an ethical way that ensures the safety of everyone involved.
• User Research to GDS service standards – planning and conducting research activities across the different agile phases of a project.
• Qualitative analysis and synthesis – working with findings from user research to produce representative user journeys, user stories and user needs.
• Facilitation – skilled in a variety of sessions, from user interviews and usability testing to co-analysis and co-synthesis sessions.
• Service Design – you have an interest in the discipline or some experience in service design thinking and outcomes.
• Written communication – write and share findings in an engaging and meaningful way to colleagues and stakeholders.
• Recommendation & implementation – Work collaboratively with the wider design team, experts and clients to produce clear insights.
• Proactive and autonomous – you can lead the conversation, and look for ways to participate and add value.
• Stakeholder management – you know how to negotiate and guide clients and stakeholders towards positive outcomes.
• Managing complexity and ambiguity – UCD projects are complex and messy!

Benefits: We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees.
• 25 days paid holiday with the option to buy/sell (FTE).
• 4 x basic salary life assurance cover funded by NEC.
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
• A selection of flexible benefits to suit your individual needs.
• All colleagues get free access to LinkedIn Learning.
• Give back days.
• Annual team and company away-days.
• Personal learning budget.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.