Implementation Consultant - Housing in Grimsby

Implementation & Training Consultant – Allocations Module (Housing Team). Remote or hybrid, based in the UK. Reports to one of the Lead Implementation Consultants. The role supports a growth period in the Housing Team, working on contracts that upgrade, migrate or implement the NEC Housing Management System.

Responsibilities

• Offer expert guidance in implementing NEC Housing system modules – particularly Allocations and Housing Advice/Homelessness, with a focus on system configuration and build.
• Deliver engaging and effective training sessions (remote and occasionally on-site) to customers and internal teams, ensuring users feel confident and competent in using the system.
• Provide excellent advice and best practice to current customers using NEC Housing.
• Ensure that consultancy and training activities consistently achieve positive customer feedback.
• Create and maintain training courses, user guides, and solution design manuals for customers and internal teams.
• Collaborate with customers via Teams (including recorded sessions) and adapt delivery styles to suit different audiences.
• Stay up-to-date with the latest developments in Social Housing Management and incorporate these into training and consultancy.
• Be flexible and available for occasional UK travel to customer or company sites when required.

Qualifications – Essential

• In-depth expertise in Allocations and Homelessness processes using Housing Management Software.
• Demonstrated experience in implementing Housing Management Systems or modules, with strong skills in configuration and build.
• Proven ability to deliver high-quality training and consultancy services, achieving positive feedback from diverse audiences.
• Strong communication and presentation skills, with the ability to simplify complex concepts for end users.
• Proficiency in creating and maintaining training materials, including courses and solution design manuals.
• Ability to manage multiple projects once proficient with the system.

Qualifications – Desirable

• Experience in creating, configuring, and implementing wider NEC Housing system modules.
• Familiarity with adult learning principles and training delivery best practices.

Benefits

• Private Medical Cover funded by NEC for employees, with the option to add family members at an additional cost.
• 25 days paid holiday with the option to buy/sell (FTE).
• Basic salary life assurance cover funded by NEC (option to increase cover at an additional cost).
• A Group Pension Plan with employer contributions up to 8.5%.
• Flexible benefits to suit individual needs.
• Free access to LinkedIn Learning for all employees.

Other Information

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.

Equal Opportunities Statement

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.