Housing Senior Support Consultant in Grimsby

Company Description: Come join us and make a difference in the world! Discover more at www.necsws.com.

Role can be remote or Hybrid, subject to location. Join our team as a Senior Support Consultant and become the go-to expert for solving complex challenges! If you love problem-solving, working with technology, and making a real impact for customers, this role is for you. You’ll be part of our Housing Team, supporting NEC’s market-leading Housing. This isn’t just a support role—it’s an opportunity to learn, grow, and become a trusted advisor for our customers. We’ll provide full training on our products, so if you have strong technical skills and experience with SQL or system administration, we want to hear from you!

What’s in it for you?

• Flexibility: Hybrid or remote working options.
• Variety: Work on a mix of technical troubleshooting, customer interaction, and proactive problem-solving.
• Growth: Develop deep product knowledge and progress into specialist or leadership roles.
• Impact: Help customers deliver essential housing services to communities.

Role Overview:

Work as part of a collaborative team resolving application support issues for NEC Housing and related components. Ensure issues are handled efficiently using ITIL best practice service processes. Normal hours are 9:00–17:30, Monday to Friday, except for one week in every 10 when you’ll cover Canadian hours (14:00–22:00).

Key Responsibilities:

• Provide technical assistance, application support, and usage guidance to NEC customers.
• Investigate and resolve application issues, working toward SLA targets.
• Translate customer requirements into workarounds and fixes.
• Develop and maintain technical support documentation and procedures.
• Deliver proactive support services (ITIL Problem Management).
• Identify opportunities for additional services and solutions.

Qualifications

Essential Skills:

• Strong SQL skills for querying and managing database content.
• Experience supporting applications deployed via web technologies.
• Good understanding of service delivery within defined SLAs.
• Excellent customer relationship and communication skills.
• Experience with NEC Housing is highly desirable.

Desirable Skills:

• Knowledge of operating systems (Windows Server, Linux, UNIX Solaris).
• Familiarity with APIs, Business Objects, and integration tools.
• ITIL v4 Foundation certification.
• Awareness of software development principles within ISO 9001 environments.
• Intermediate or advanced Microsoft Office skills.

Benefits:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
• 25 days paid holiday with the option to buy/sell (FTE).
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
• A selection of flexible benefits to suit your individual needs.
• All colleagues get free access to LinkedIn Learning (over 15,000 courses covering a huge breadth of subjects).

Other Information:

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

Equal Opportunity: NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.