At a Glance
- Tasks: Engage with customers and process Council tax and Recovery changes with precision.
- Company: Join NEC Software Solutions, a diverse and inclusive employer.
- Benefits: Enjoy private medical cover, 25 days holiday, and flexible benefits.
- Other info: Great career progression opportunities within the Revenues & Benefits department.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Customer service experience and problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: We are happy to have shortlisted candidates work from a hybrid environment from any of the NECSWS offices across the UK if they live within 25 miles of an office. If your location is beyond 25 miles from an office, your work location would be home‑based.
Role: Experienced Revenues / Recovery Staff working within the busy area of the Revenues & Benefits department engaging in telephony and processing of all Council tax and Recovery changes, following established procedures and meeting KPI’s with excellent accuracy.
Main Responsibilities:
- Deal directly with customers via letter, email, and telephone to ensure delivery against service contractual requirements, providing excellent customer service.
- Meet the required standards or deadlines while performing all duties with minimal support.
- Complete high workload consistently in line with the Right Time Indicator, the Right Benefit Indicator and subsidy regulations.
- Coach and mentor junior staff/colleagues.
- Share best practice with colleagues and lead update sessions for the wider team.
- Maintain up‑to‑date knowledge through publications, briefing notes, bulletins and external training sessions to improve the team’s skills.
- Maintain a constructive and positive attitude, taking on additional duties when required and contribute ideas for improvements.
- Regularly exceed minimum contractual standards for productivity/accuracy.
Qualifications Skills Required:
- Proven problem‑solving skills.
- Good customer service and communication skills.
- Working knowledge of Housing Benefits / Council Tax.
- Ability to deliver under pressure with a flexible approach to work.
- IT competence.
- Self‑motivated.
Skill Development and Progression:
NEC SWS is committed to developing colleagues’ skillsets. Potential progression paths within the Revenue and Benefits processing department include: Revenue and Benefits Officer → Revenue and Benefits Senior → Revenue and Benefits Service Manager → Senior Operational Management Roles.
Benefits:
- Private Medical Cover funded by NEC for employees, with optional family add‑on.
- 25 days paid holiday (full‑time) with buy/sell option.
- Basic salary life assurance cover (four times) funded by NEC, with optional increase.
- Group Pension Plan with employer contributions up to 8.5 %.
- Flexible benefit choices tailored to individual needs.
- Free access to LinkedIn Learning (over 15,000 courses).
Additional Information:
Candidates must demonstrate a pre‑existing right to work and travel within the UK, with documentary evidence. All offers subject to satisfactory vetting, references and occupational health checks. Depending on the role, a Disclosure Barring Service (DBS) check may be required.
Equal Opportunities:
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Revenues and Benefits Assessors in Gildersome employer: NEC Software Solutions (India)
NEC Software Solutions is an exceptional employer that prioritises employee development and well-being, offering a hybrid work environment across the UK. With a strong focus on career progression within the Revenues & Benefits department, employees benefit from comprehensive training, private medical cover, and flexible holiday options, all while contributing to a positive and inclusive workplace culture. Join us to make a meaningful impact while enjoying a supportive atmosphere that values your growth and success.
Contact Details:
NEC Software Solutions (India) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenues and Benefits Assessors in Gildersome
✨Tip Number 1
Network like a pro! Reach out to people in the Revenues and Benefits field on LinkedIn or at local events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Show off your skills! Bring examples of how you've exceeded targets or improved processes in previous roles. Numbers speak louder than words, so be ready to share your successes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Revenues and Benefits Assessors in Gildersome
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Revenues and Benefits Assessor role. Highlight your relevant experience in customer service and your knowledge of Housing Benefits and Council Tax. We want to see how you fit into our team!
Show Off Your Skills:Don’t hold back on showcasing your problem-solving skills and IT competence. Use specific examples from your past work to demonstrate how you've successfully handled similar tasks. This will help us see your potential to excel in this role.
Keep It Professional Yet Friendly:While we love a friendly tone, remember to keep your application professional. Use clear language and avoid jargon. We’re looking for excellent communication skills, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at NEC Software Solutions (India)
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing Benefits and Council Tax. Familiarise yourself with the key regulations and procedures, as well as any recent changes in legislation. This will show that you're not just a candidate, but someone who is genuinely interested in the role.
✨Customer Service is Key
Since the role involves direct communication with customers, practice your customer service skills. Think of examples where you've successfully resolved issues or provided excellent service. Be ready to discuss how you would handle difficult situations during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities. Think of specific instances where you've tackled challenges in previous roles, especially under pressure. This will help illustrate your capability to meet KPIs and maintain accuracy in a busy environment.
✨Show Your Team Spirit
As the role involves coaching and mentoring junior staff, be prepared to talk about your experience in leading teams or sharing best practices. Highlight any past experiences where you've contributed to team development or led training sessions, as this will resonate well with the interviewers.
